Amy Anderson
Racine,WI
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Restaurant Supervisor
Great Wolf Lodge
11.2024 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Organized implementation of new banners, displays, and menus.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Served consistent portions following recipes and control standards.
- Monitored food inventory and supplies to prevent waste.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Planned and executed promotions and special events in close collaboration with management.
- knowledge of wines, serving and pouring
- supervised the bars-knowledge of bar tending
Manager
Wendys Old Fashioned Hamburgers
10.2007 - 07.2024
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
- Established and managed yearly budgets of up to $2 million.
Education
Bachelor of Arts - Accounting
University of Wisconsin- Milwaukee
Milwaukee, WI05.2016
Some College (No Degree) - Spanish And Economics
Pablo De Olivida
Sevilla, Spain08.2001
Skills
- Verbal and Written Communication
- Employee Training and Development
- Customer Relationship Management (CRM)
- Performance Evaluations
- Team Leadership
- Schedule Preparation
- Expense Tracking
- Staff Development
- Budget Control
- Staff Management
- Food services management
- Server training and development
- Service quality enhancements
- Health and safety standards
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Supervisor
Great Wolf Lodge
11.2024 - Current
Manager
Wendys Old Fashioned Hamburgers
10.2007 - 07.2024
Bachelor of Arts - Accounting
University of Wisconsin- Milwaukee
Some College (No Degree) - Spanish And Economics
Pablo De Olivida