Amy Andrews
Grovetown,GA
Summary
Hospitality professional prepared for role with broad background in managing teams and ensuring smooth operations. Known for delivering top-notch service and improving operational efficiencies. Skilled in fostering collaborative environment and adapting to dynamic situations. Expertise in staff supervision, inventory management, and customer service.
Overview
10
10
years of professional experience
Work History
Lead Steward
Augusta National Golf Club
04.2025 - 04.2025
- Enhanced team efficiency by streamlining daily operations and implementing new organizational systems.
- Ensured cleanliness and sanitation in all workspaces, upholding high standards for food safety and hygiene.
- Fostered a strong team dynamic by regularly recognizing individual accomplishments and promoting collaboration among staff members.
- Improved dishwashing procedures by implementing more efficient methods, resulting in faster turnaround times for clean dishes.
- Trained and mentored new staff members, fostering a positive work environment and promoting professional growth.
- Led daily pre-shift meetings to discuss goals, address concerns, and motivate team members towards excellence in their roles.
Culinary Team
Augusta National Golf Club
04.2024 - 04.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Improved team morale and productivity through effective communication and collaboration.
General Manager
Which Wich Superior Sandwiches
01.2020 - 02.2021
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Assistant General Manager
Rise Southern Biscuits and Righteous Chicken
01.2018 - 01.2020
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Increased sales with targeted marketing promotions and event planning for special occasions.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
- Completed inventory purchases and oversaw shipment processing.
- Analyzed daily sales figures and developed strategies to increase sales.
Line Cook
Hog and Hominy
01.2017 - 02.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
Server/Bartender
Logan's Roadhouse
06.2015 - 04.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Bachelor of Arts - Social Work
University of Memphis
Memphis, TN05-2027
Skills
- Business management
- Supervisory skills
- Labor and food cost control
- Employee schedule management
- Customer service
- Payroll administration
Timeline
Lead Steward
Augusta National Golf Club
04.2025 - 04.2025
Culinary Team
Augusta National Golf Club
04.2024 - 04.2024
General Manager
Which Wich Superior Sandwiches
01.2020 - 02.2021
Assistant General Manager
Rise Southern Biscuits and Righteous Chicken
01.2018 - 01.2020
Line Cook
Hog and Hominy
01.2017 - 02.2018
Server/Bartender
Logan's Roadhouse
06.2015 - 04.2017
Bachelor of Arts - Social Work
University of Memphis
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