AMY ANDREWS
Ridgefield
Summary
Banking professional with a proven record at Riverview Bank, achieving a 550% increase in deposits through strategic business development and relationship management. Skilled in fostering team collaboration and enhancing operational efficiency. Strong leadership abilities drive performance targets and promote a client-centric culture.
Overview
38
38
years of professional experience
1
1
Certification
Work History
VICE PRESIDENT / BRANCH MANAGER
Riverview Bank
Ridgefield
08.2022 - Current
- Directed branch operations, fostering a culture of excellence and accountability to exceed performance targets.
- Directed strategic initiatives to enhance customer service and operational efficiency.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products. Increased deposit base by 550% in three years in new branch
- Implemented sales strategies that consistently achieved and surpassed branch objectives.
- Evaluated employee performance through appraisals, promoting continuous development of skills.
- Developed strategic sales initiatives, driving growth and revenue generation for the branch.
- Mentored staff during performance evaluations, enhancing professional development and skill sets.
- Established risk management protocols to ensure compliance with regulations and protect assets.
- Coordinated community engagement programs, strengthening local relationships and boosting brand visibility.
- Enhanced team collaboration by cultivating accountability and continuous improvement in service quality.
BRANCH MANAGER
Columbia Bank
Portland
01.2022 - 07.2022
- Accountable for overall branch operations.
- Complete monthly certifications for audit compliance.
- Monitor and manage branch and teller cash to ensure limits are maintained.
- Coach and mentor team with constructive feedback.
- Deliver exceptional client experiences that foster trust, loyalty and retention.
- Conduct new and existing client interviews to ensure all current and future needs are met.
- Dispute/problem resolution with clients.
- Coordinate and manage branch calendar to ensure proper daily staff coverage.
- Client and community outreach.
PERSONAL TRAINING BUSINESS OWNER
The Fit Females
Morgan Hill
08.2011 - 08.2021
- Managed full-cycle recruitment of employees, including pre-screening, interviewing, training and scheduling.
- Advanced sales management techniques to identify and secure new business in addition to supporting existing clients to optimize sales opportunities allowing for sustainable growth month by month.
- Demonstrated strong relationship management capabilities through consistently engaging with potential clients and businesses to evolve and maintain bilateral working relationships.
OFFICE MANAGER
Retirement Planning Specialists
Carlsbad
01.2001 - 08.2011
- Client and financial firm point of contact; managed complex and sensitive communications.
- Embedded a client-centric culture within firm, strengthened relationships with the most significant clients.
- Improved operational organization.
- Conducted new employee interviews, giving move-forward recommendations to president.
BRANCH MANAGER
The Pacific Bank
San Francisco
01.1994 - 02.1997
- Managed daily branch operations and ensured compliance with banking regulations.
- Established strong relationships with clients to foster loyalty and trust in services.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Assisted other branches when needed during peak periods or special projects.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Led regular team meetings to communicate goals, updates, and best practices.
BRANCH OPERATIONS, MORTGAGE AUDITOR, INVESTMENT SERVICES ASSOCIATE
Wells Fargo
01.1988 - 01.1994
- Conducted thorough audits to ensure compliance with internal policies and regulations.
- Collaborated with teams to enhance customer service strategies.
- Facilitated training sessions for new staff on company policies and procedures.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Identified needs of customers promptly and efficiently.
Education
B.A. - Business Admin Courses
University of Phoenix
Roseville, CAParalegal Certification -
University of San Diego
San Diego, CAB.A. - Public Administration Courses
Palomar College
San Diego County, CASkills
- Branch operations oversight
- Relationship management
- Time management
- Effective communication
- Business development
- Leadership skills
- Team collaboration
- Workforce training
- Strong work ethic
- Strategic decision making
Affiliations
- Ridgefield Chamber of Commerce - Board Member
- YMCA Ridgefield - Advisory Board
Certification
- NMLS
- NOTARY
Locations
- Ridgefield, Ridgefield, WA
- Portland, Portland, OR
- Morgan Hill, Morgan Hill, CA
- Carlsbad, Carlsbad, CA
- San Francisco, San Francisco, CA
- San Diego, San Diego, CA
- San Diego County, San Diego, CA
Timeline
VICE PRESIDENT / BRANCH MANAGER
Riverview Bank
08.2022 - Current
BRANCH MANAGER
Columbia Bank
01.2022 - 07.2022
PERSONAL TRAINING BUSINESS OWNER
The Fit Females
08.2011 - 08.2021
OFFICE MANAGER
Retirement Planning Specialists
01.2001 - 08.2011
BRANCH MANAGER
The Pacific Bank
01.1994 - 02.1997
BRANCH OPERATIONS, MORTGAGE AUDITOR, INVESTMENT SERVICES ASSOCIATE
Wells Fargo
01.1988 - 01.1994
B.A. - Business Admin Courses
University of Phoenix
Paralegal Certification -
University of San Diego
B.A. - Public Administration Courses
Palomar College