Amy Ann Swanson
Senior Change Manager
Portland,OR
Summary
Dynamic, results-driven leader with a proven track record in spearheading transformative change across diverse organizations. Expertise in building meaningful relationships that bridge silos, enhance collaboration, and foster a culture of empowerment and engagement. Known for leveraging high emotional intelligence and strategic thinking to inspire teams at all levels, driving successful outcomes through effective stakeholder management and communication. Dedicated change management professional committed to continuous improvement, adept at navigating challenges with creativity and grit to achieve organizational goals.
Overview
30
30
years of professional experience
3
3
Certifications
Work History
Senior Finance Change Manager
DOCUSIGN (CONTRACT)
01.2024 - 01.2025
- Led and Delivered Change Management for New and Enhanced Global Financial, Tax and Sales Support Technologies, including Robotic Automation, AI and Contract Lifecycle Management in Salesforce, Oracle RevPro and Zuora.
- Assessed change impacts, built strategies and delivered global CLM implementation, resulting in improved processes and streamlined sales cycle, saving time and money.
- Delivered new capability: multi-language, intuitive, engaging and friendly videos, received senior leadership praise and positive field feedback via survey results with 90% positive feedback.
- Delivered multiple AI/Robotic driven contract signing projects, saving time and speeding up processes, reduced human touch by 70%.
- Developed best practices and core change management planning templates and processes.
- Coached executive leaders and led global learning sessions to drive adoption.
- Trained and mentored analysts on change management.
Senior Program Change Manager (OCM, Finance)
NW NATURAL (CONTRACT)
01.2023 - 01.2024
- Delivered Change Management for SAP S/4HANA Treasury and Vendor Management Implementation for a Large Regional Natural Gas Utility Company. Built change management toolkit for project managers and non-change managers.
- Led strategy and planning sessions, built and delivered change management and communication plans.
- Successfully managed and mitigated heavy resistance, coached senior management, external Managed Service Partner consulting firm and project team on conflict management and teamwork.
- Developed and delivered communications and training materials, including customized documents, videos, live trainings and demos; received.
- Facilitated retrospective sessions to gather feedback on change and project outcomes; change management received 93% positive feedback.
Management Consultant
PROPELLER
01.2019 - 01.2023
- Consulted and Led Independent and Group Engagements on Multiple Clients, Delivering Expert Recommendations and Delivery for Strategic Business Alignment and Road Mapping, Change, Communications, Learning and Development Culture/Organizational Development, Process Improvement, Technology Implementation, and Executive Coaching. Researched and Proposed Firm Geo Expansion Locations. Mentored Junior Consultants and Non-profit Organizations. Clients Included Nike, Adobe, Sutter Health, PG&E, Orcas, Air Methods, Community Cycling Center and Impact NW. Led Propeller’s Women’s Empowerment Group, Propeller.
- Assessed and delivered 8-week customized 8-week workshop and executive rebuilding journey for a technology team, receiving highest satisfaction reviews from client, enabled tangible results to cultural and interpersonal team effectiveness and lasting organizational changes.
- Led and delivered change management and training for end-to-end UKG WFM implementation at National Air Medical & Tourism Company, using videos, live trainings. Condensed 150+ vendor user guides into 45 customized, 2–3-page graphic quick guides. Company-wide survey: 75+% responded, 90% = ready for the change.
- Led complex global current-state analysis to drive a new global retail demand planning implementation using AI-driven tool, prepared User Acceptance Test materials, & future state process designs.
- Developed high-level change strategies, plans & adoption measures to deliver government mandated & deadline-driven operational capabilities in a stressed & change-fatigued organization facing public scrutiny, legal issues & pressure. On core SAFE implementation team.
- Organized webinar for women’s empowerment group that became #1 company recruitment pull.
Director of Technology Change Management and Operations
WEINER INVESTMENT COMPANY
01.2013 - 01.2021
- Modernized and managed a commercial real estate company to leverage technologies to streamline business processes for retail businesses, billboards and parking lots.
- Implemented accounting and lease management software to improve data driven decisions and streamline day-to-day business management.
- Managed and built relationships with property managers and local leaders.
- Participated in 2035 Portland Planning Committee.
- Negotiated 3 long-term parking lot leases, 8 renewals and 3 new tenant leases, won an easement contest and negotiated a lucrative access agreement.
Senior Change Management & Communications, Outreach
CITY OF PORTLAND
01.2018 - 01.2019
- Assessed, Built and Delivered Internal and External Awareness Campaign to support the Portland Online Permitting Program Implementation, including upgrading the technology platform that was several versions behind. Managed and Facilitated Public Interest Committee and Multi-bureau Committee Meetings and represented Bureau of Development Services with new City of Portland Website Development and Design.
- Led brand look and feel, core messaging and video awareness campaign, with vlog style and series, and featuring the mayor.
- Implemented new templates, tools and best practices to up-level communications and change effectiveness in the bureau.
- Partnered with Managed Service Consultants to provide early demos to manage resistance.
- Developed strategies with leadership to mitigate external and internal concerns and pushback.
Senior Change Management & Communications Consultant
STANCORP FINANCIAL GROUP (THE STANDARD)
01.2005 - 01.2013
- Led multiple communication and change projects, including the company’s largest IT transformation project and the company’s new business development endeavor. Responded to national press issues, facilitated town halls and meetings, implemented new intranet-based newsletter, banner ads, employee engagement and training.
- Managed change and communications strategy and plan for largest IT transformation program, including its ramp-down and future prioritization and IT governance process.
- Led successful change management, communications and training for SOX compliance, records retention and business continuity.
- Received multiple change awards, including the Leo award for volunteering.
Adjunct Professor, Business Communications
PACIFIC UNIVERSITY
01.2010 - 01.2011
- Taught Business Communication, including theories and case studies using group and individual projects.
Staff Assistant, County Chair (Temporary Income Tax)
MULTNOMAH COUNTY
01.2002 - 01.2005
- Planned and Delivered Information about a temporary income tax to businesses and the public, including results.
Technical Sergeant, Deployment Manager, Supply & Logistics
U.S. AIR FORCE RESERVE
01.1995 - 01.2003
- Lead Deployment in peacetime and deployed, received top citations and awards.
Global Marketing and Communication Specialist
TEKTRONIX
01.2000 - 01.2002
- Developed and Delivered Global Marketing Communications Campaigns and Collateral.
Education
Master of Science - Communication Studies
Portland State University
Portland, OR01.2003
B.S. - Liberal Studies, Communication & Psychology
Portland State University
Portland, OR01.2000
High School - undefined
Crescent Valley High School
Corvallis, ORSkills
- Strategic & Project Change & Communications Planning, Training & Delivery – All Levels
- Creative Solutions for Change Management, Process Improvement & Organizational Development
- Business Process / Operations & Content Visualization, Analysis, Assessment, OKR
- Learning & Development, Workshop Facilitation
- Culture Shifts, Conflict Resolution & Problem Solving
- Leadership & Cross-functional Team Engagements
- Planning / Road Maps / Framework Development
- Technology Implementation, Project Management
Change management
Stakeholder engagement
Communication strategy
Process improvement
Risk assessment
Training development
Executive coaching
Strategy planning
AI implementation
Contract lifecycle management
Robotic automation
SAP S/4HANA
Salesforce
Global project management
Conflict resolution
Learning management systems
Organizational development
Influencing skills
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Excellent communication
Adaptability and flexibility
Team collaboration
Strategic planning
Negotiation and conflict resolution
Certification
ADKAR, Prosci, 2006
Accomplishments
Citation Recipient: Information Superiority from Secretary of Air Force and Secretary of Defense for leading innovative re-deployment program for combat search and rescue wing.
Non-commissioned Officer of the Year: US Air Force Reserve
Leo Award: Standard Insurance Company Volunteer Excellence
Timeline
Senior Finance Change Manager
DOCUSIGN (CONTRACT)
01.2024 - 01.2025
Senior Program Change Manager (OCM, Finance)
NW NATURAL (CONTRACT)
01.2023 - 01.2024
Management Consultant
PROPELLER
01.2019 - 01.2023
Senior Change Management & Communications, Outreach
CITY OF PORTLAND
01.2018 - 01.2019
Director of Technology Change Management and Operations
WEINER INVESTMENT COMPANY
01.2013 - 01.2021
Adjunct Professor, Business Communications
PACIFIC UNIVERSITY
01.2010 - 01.2011
Senior Change Management & Communications Consultant
STANCORP FINANCIAL GROUP (THE STANDARD)
01.2005 - 01.2013
Staff Assistant, County Chair (Temporary Income Tax)
MULTNOMAH COUNTY
01.2002 - 01.2005
Global Marketing and Communication Specialist
TEKTRONIX
01.2000 - 01.2002
Technical Sergeant, Deployment Manager, Supply & Logistics
U.S. AIR FORCE RESERVE
01.1995 - 01.2003
B.S. - Liberal Studies, Communication & Psychology
Portland State University
High School - undefined
Crescent Valley High School
Master of Science - Communication Studies
Portland State University