Amy Anthonio
Greensboro,NC
Summary
Proven problem-solver and collaborative team member, I enhanced customer satisfaction at Volvo Financial Services by streamlining collateral management and ensuring compliance. My experience as a Stay at Home Mother honed my self-motivation and adaptability, complementing my friendly attitude and customer service expertise.
Overview
28
28
years of professional experience
Work History
Stay at Home Mother
Stay at Home Mother
06.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Collateral Administration
Volvo Financial Services
05.2001 - 09.2008
- Reduced loan processing time with thorough documentation reviews, ensuring accurate collateral valuation.
- Ensured compliance with regulatory requirements through diligent monitoring and timely reporting of collateral information.
- Streamlined collateral management processes by implementing efficient tracking systems and improving communication.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding collateral status and requirements.
Customer Service
Wendover Financial
04.1997 - 05.2001
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Associate of Science - Criminal Justice
Herkimer County Community College
Herkimer, NY05-1995
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Stay at Home Mother
Stay at Home Mother
06.2008 - Current
Collateral Administration
Volvo Financial Services
05.2001 - 09.2008
Customer Service
Wendover Financial
04.1997 - 05.2001
Associate of Science - Criminal Justice
Herkimer County Community College
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