Amy Anthonio
Greensboro,NC
Summary
Proven problem-solver and collaborative team member, I enhanced customer satisfaction at Volvo Financial Services by streamlining collateral management and ensuring compliance. My experience as a Stay at Home Mother honed my self-motivation and adaptability, complementing my friendly attitude and customer service expertise.
Overview
28
28
years of professional experience
Work History
Stay at Home Mother
Stay at Home Mother
Greensboro, NC
06.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Collateral Administration
Volvo Financial Services
Greensboro, NC
05.2001 - 09.2008
- Reduced loan processing time with thorough documentation reviews, ensuring accurate collateral valuation.
- Ensured compliance with regulatory requirements through diligent monitoring and timely reporting of collateral information.
- Streamlined collateral management processes by implementing efficient tracking systems and improving communication.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding collateral status and requirements.
Customer Service
Wendover Financial
Greensboro, NC
04.1997 - 05.2001
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Associate of Science - Criminal Justice
Herkimer County Community College
Herkimer, NY05-1995
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Stay at Home Mother
Stay at Home Mother
06.2008 - Current
Collateral Administration
Volvo Financial Services
05.2001 - 09.2008
Customer Service
Wendover Financial
04.1997 - 05.2001
Associate of Science - Criminal Justice
Herkimer County Community College