Amy Arensberg
Parkville,MD
Summary
Seasoned Account Executive looking for an entry level position focused on being an outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments. Proven and awarded top level performer known for great service and considerable revenue growth.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Specialized Programs Teacher's Assistant
Park Hill School District
02.2022 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
Property Manager
Breckin Enterprises
09.2016 - Current
- Manage the entire rental process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in/check-out
- Develop and implement strategies to maximize rental income, generated 50% incremental rental income within 2 years.
- Monitor and respond to guest reviews
National Account Executive-Advertising Agency
Ketchum Communications
07.1989 - 04.1999
- Successfully managed a national account base of $4.3 million in annual sales
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Directed support services including account representatives, graphic design, marketing, billing and quality control
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Participated actively in trade shows, representing the company professionally
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Built and strengthened relationships with existing accounts to drive revenue growth.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Gained understanding of goals, objectives and processes to meet client business needs.
National Account Coordinator-Advertising Agency
Ketchum Communications
07.1988 - 06.1989
- Streamlined communication between clients and internal teams for seamless project execution.
- Conducted thorough market research to identify new opportunities for account growth.
- Streamlined communication channels for better efficiency, resulting in improved collaboration among team members.
- Improved account management processes, increasing productivity and reducing response times to client requests.
- Increased client satisfaction by effectively managing national accounts and addressing customer concerns in a timely manner.
- Assisted in developing and implementing successful marketing strategies to increase client revenue.
- Compiled demographic and management reports for the account management team
- Assisted with the development, placement and accuracy of orders placed
Education
Bachelor of Science - Speech Pathology
University of Kansas
Lawrence, KS05.1986
Skills
- Detail oriented account management
- Problem solving
- Customer service
- Customer need analysis
- Team player
- Creativity
- Time management
- Critical thinking
- Collaboration
Certification
- "Get it Great"-Ketchum Communication 1993
- Master's Circle Award-1991 (Mast National purchased by Omnicom Group)
- "Spirit Award"-1990 (Mast National purchased by Omnicom Group)
- "Write Stuff Award-1989 (Mast National purchased by Omnicom Group)
- "Pacesetter Sales Award"-Dillard's 1988
Affiliations
- Traveling
- Fitness-Spinning, walking, hiking, down hill and cross country skiing
- Reading
- Cooking
Timeline
Specialized Programs Teacher's Assistant
Park Hill School District
02.2022 - Current
Property Manager
Breckin Enterprises
09.2016 - Current
National Account Executive-Advertising Agency
Ketchum Communications
07.1989 - 04.1999
National Account Coordinator-Advertising Agency
Ketchum Communications
07.1988 - 06.1989
Bachelor of Science - Speech Pathology
University of Kansas