Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Amy Arensberg

Parkville,MD

Summary

Seasoned Account Executive looking for an entry level position focused on being an outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments. Proven and awarded top level performer known for great service and considerable revenue growth.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Specialized Programs Teacher's Assistant

Park Hill School District
02.2022 - Current
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Monitored student classroom and outdoors activities to promote student safety.

Property Manager

Breckin Enterprises
09.2016 - Current
  • Manage the entire rental process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in/check-out
  • Develop and implement strategies to maximize rental income, generated 50% incremental rental income within 2 years.
  • Monitor and respond to guest reviews


National Account Executive-Advertising Agency

Ketchum Communications
07.1989 - 04.1999
  • Successfully managed a national account base of $4.3 million in annual sales
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Directed support services including account representatives, graphic design, marketing, billing and quality control
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Participated actively in trade shows, representing the company professionally
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Built and strengthened relationships with existing accounts to drive revenue growth.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Gained understanding of goals, objectives and processes to meet client business needs.

National Account Coordinator-Advertising Agency

Ketchum Communications
07.1988 - 06.1989
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Conducted thorough market research to identify new opportunities for account growth.
  • Streamlined communication channels for better efficiency, resulting in improved collaboration among team members.
  • Improved account management processes, increasing productivity and reducing response times to client requests.
  • Increased client satisfaction by effectively managing national accounts and addressing customer concerns in a timely manner.
  • Assisted in developing and implementing successful marketing strategies to increase client revenue.
  • Compiled demographic and management reports for the account management team
  • Assisted with the development, placement and accuracy of orders placed

Education

Bachelor of Science - Speech Pathology

University of Kansas
Lawrence, KS
05.1986

Skills

  • Detail oriented account management
  • Problem solving
  • Customer service
  • Customer need analysis
  • Team player
  • Creativity
  • Time management
  • Critical thinking
  • Collaboration

Certification

  • "Get it Great"-Ketchum Communication 1993
  • Master's Circle Award-1991 (Mast National purchased by Omnicom Group)
  • "Spirit Award"-1990 (Mast National purchased by Omnicom Group)
  • "Write Stuff Award-1989 (Mast National purchased by Omnicom Group)
  • "Pacesetter Sales Award"-Dillard's 1988

Affiliations

  • Traveling
  • Fitness-Spinning, walking, hiking, down hill and cross country skiing
  • Reading
  • Cooking

Timeline

Specialized Programs Teacher's Assistant

Park Hill School District
02.2022 - Current

Property Manager

Breckin Enterprises
09.2016 - Current

National Account Executive-Advertising Agency

Ketchum Communications
07.1989 - 04.1999

National Account Coordinator-Advertising Agency

Ketchum Communications
07.1988 - 06.1989

Bachelor of Science - Speech Pathology

University of Kansas
Amy Arensberg