Amy Armentrout
Sadsburyville,United States
Summary
Quality Technician and Microbiologist with experience across food manufacturing, sanitation leadership, and production operations. Skilled in SAP, Excel, microbiological testing, plate reading, and quality inspections with strict adherence to HACCP, SQF, AIB, GMP, and OSHA standards. Known for strong root-cause analysis, process validation, equipment calibration, and cross-functional collaboration. Brings a proven background in training teams, improving processes, and ensuring consistent product quality and regulatory compliance.
Overview
27
27
years of professional experience
10
10
Certification
Work History
Production Worker/Operator Lead/Safety Lead/Sanitation Worker
Pepperidge Farm - World Headquarters
Downingtown , PA
01.1998 - Current
- Set up and operated production equipment according to daily work orders and safety procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Examined final products for conformance with quality and design standards.
- Kept operations area neat and orderly to minimize obstacles.
- Weighed and loaded orders according to project specifications.
- Unloaded and sorted products and transported items to proper locations.
- Operated trucks, forklifts and lifts following safety protocols to minimize accidents.
- Recorded inspection results after production runs.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Attended regular training sessions to increase machine operating skills.
- Sorted and packaged products to prepare for processing or shipment.
- Worked at fast and steady pace to meet production goals.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Accomplished production goals by working with speed and accuracy.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Operated dough equipment safely and in compliance with company policies and procedures.
- Diligently maintained safety and quality standards.
- Completed product assembly according to standardized procedures.
- Inspected and repaired products to meet project expectations.
- Adjusted controls or stopped machines and opened holding devices to correct problems.
- Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly.
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Recognized defective material and reported issues to management.
- Prepared machines for dough operations by calibrating, adjusting and testing control or settings.
- Setup and adjusted dough machines for daily operations.
- Set up equipment and installed tools and fixtures required to carry out production goals.
- Troubleshot issues with machines and made repairs.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
- Improved efficiency and productivity by eliminating waste and production constraints.
- Recommended process improvements to enhance operational safety and efficiency.
- Set up and tended equipment with machine operators to complete runs.
- Used hand and power tools to perform operational and routine tasks.
- Assisted assessment of finalized product development to maintain QC standards.
- Organized project components according to workflow.
- Troubleshot equipment problems to repair or report diagnostics.
- Evaluated printed components to comply with quality control standards.
- Facilitated project production by coordinating workflow, tracking production status and reporting and coordinating schedules.
- Weighed and mixed ingredients according to project specifications.
- Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
- Carefully replaced machine molds and cutting surfaces.
- Created and implemented cost controls and other expense reduction measures.
- Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
- Fabricated components and monitored equipment operation to identify malfunctions.
- Maintained detailed project specification records and issued work orders to outside vendors.
- Reviewed job specifications to properly set up machines.
- Reviewed files to ensure essential data was delivered to outside vendors.
- Delivered templates and specifications to designers and reviewed digital proofs for color correction.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Recommended measures to help protect workers from potentially hazardous work methods, processes or materials.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Suspended dangerous activities posing active or potential threat to worker health and safety.
- Collaborated with engineers or physicians to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.
- Developed and maintained hygiene programs, including noise surveys, atmospheric monitoring and hazardous material management plans.
- Sampled suspect materials to assess hazards and devise cleanup procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Burger King Manger
Burger King
Claymont, DE
06.1997 - 09.1999
- Kept customer and food preparation areas clean and well-organized.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Followed company safety standards for food quality and sanitation procedures.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Recorded customer orders and communicated clearly to confirm each order.
- Quickly and efficiently processed payments and made accurate change.
- Verified orders and bagged items for easy transport.
- Worked with teammates and openly invited coaching from management team.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Prepared items according to written or verbal orders, working on several different orders.
- Made and served coffee, tea and fountain drinks.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Promoted food items, beverages and desserts to increase sales.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Mastered point-of-service computer system for automated order taking.
- Modified requested menu items in POS system to customize orders.
- Reviewed contents on food trays to check complete order.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Served orders to customers at windows, counters and tables.
- Reported food inventory and supplies to management to reorder and maintain adequate stock.
- Measured ingredients according to specified recipes to reduce waste.
- Assisted management with monthly inventory control and weekly stock ordering.
- Promptly reported complaints to supervisor for quick, efficient resolution.
- Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
Education
Bachelor of Science - Environmental Science/Biology/Law
Phoenix University
Phoenix, AZ02.2021
Skills
- SAP & Microsoft Excel (QA data entry, tracking, reporting)
- Quality Control & Inspection (visual, sampling, materials & product testing)
- Microbiology Testing & Plate Reading
- HACCP, SQF, and AIB Certified
- GMP, OSHA & Food Safety Compliance
- Process Validation & Compliance Enforcement
- Equipment Calibration & Test Equipment Operation
- Root Cause Analysis & Continuous Improvement
- Inspection Documentation, Reporting & Data Analysis
- Production Process Knowledge & SOP Adherence
- Training, Mentorship & Team Leadership
Certification
- CPR Training - 2022
- Leadership Training -2017
- Campbell's 501 Training Safety -2011
- AIB International - 2011
- Lock - out Training - 2000- current
- HACCP- 2022
Timeline
Production Worker/Operator Lead/Safety Lead/Sanitation Worker
Pepperidge Farm - World Headquarters
01.1998 - Current
Burger King Manger
Burger King
06.1997 - 09.1999
Bachelor of Science - Environmental Science/Biology/Law
Phoenix University