Amy Arnold
MGM Grand
Harrison Township
21
years of professional experience
Dynamic Specialty Bartender with proven expertise at MGM Grand, excelling in customer service and complex problem-solving. Recognized for enhancing guest experiences through engaging interactions and efficient service.
Work History
Specialty Bartender - DPrime Steakhouse
20 Years 11 Months- Prepared and served a diverse range of cocktails and beverages efficiently.
- Engaged with guests to provide personalized service and enhance overall experience.
- Managed inventory levels, restocking supplies as needed to meet demand.
- Assisted in training new staff on bar procedures and customer service standards.
- Resolved customer complaints effectively, maintaining positive relationships with patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Culinary - Culinary
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Outgoing personality
Engaging personality
Customer service expertise
Complex Problem-solving
Hospitality service expertise
Sales expertise
Timeline
Specialty Bartender - DPrime Steakhouse
MGM Grand
08.2005 - CurrentRead More
Macomb Community College
Culinary from Culinary
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Lanse Creuse High School
High School Diploma
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