Manage daily tasks consistently to best, of Courts to verify report information requested by clients
Train employees on business systems
Manage client-requested criminal searches
Utilize a variety of search modalities to gather narratives and metrics for case reports
Foster positive client relationships by responding to internal and external correspondence and offer immediate knowledge and assistance, research work with little oversight support business targets during new employee orientation
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Adapted work process and methods based on findings and literature review with limited supervision.
Monitored research data to assess accuracy, validity and integrity.
Routed business correspondence, documents, and messages to correct departments and staff members.
Interacted with customers by phone, email, or in-person to provide information.
Research Clerk
American Business Services
04.2014 - 04.2016
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Office Manager
Hoosier Automation
04.2014 - 10.2014
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Operations Manager
Action Steel
12.1994 - 02.1996
Supervised operations team to support operational excellence and excellent customer service.
Communicated with customers to assess satisfaction with products and services received.
Developed and maintain operational guidelines for staff.
Assistant Manager
Apartments Of St. Andrews
05.1993 - 09.1993
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Interior Design, Architectural Drafting &
Computer-Aided Drafting and Design
Indiana State University
High School Diploma - undefined
Perry Meridian High School
Skills
Database Entry
Client and Data Research
Recordkeeping
File Management
Relationship Building
Team Collaboration
Ability to Work Independently
Data Entry Software
Database Research
Electronic Filing System
Data Entry Specialist
Administrative Support Specialist
Criminal Records
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Criminal Research Specialist
Barada Associates
09.2018 - 03.2023
Office Manager
Hoosier Automation
04.2014 - 10.2014
Research Clerk
American Business Services
04.2014 - 04.2016
Assistant Operations Manager
Action Steel
12.1994 - 02.1996
Assistant Manager
Apartments Of St. Andrews
05.1993 - 09.1993
Bachelor of Science - Interior Design, Architectural Drafting &
Computer-Aided Drafting and Design