Amy Asher
Annville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
NexRep
03.2025 - 05.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Register Consumer and Personal Assistance for their program.
- Update the consumer and personal assistance account.
Customer Service Representative
Arise
10.2023 - 08.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Documented and detailed calls and complaints using call center's CRM database.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Detailed payment options and explained price, receipt and billing details to customers.
- Placed and tracked orders for the customer.
Secretary
Woods Sanitation
01.2013 - 12.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
High School Diploma -
Clay County High School
Manchester, KY05-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Goal oriented
- Product knowledge
- Call center experience
- Customer complaint resolution
- Live chat support
- Account management
Timeline
Customer Service Representative
NexRep
03.2025 - 05.2025
Customer Service Representative
Arise
10.2023 - 08.2024
Secretary
Woods Sanitation
01.2013 - 12.2020
High School Diploma -
Clay County High School
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