Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Athey

Sartell

Summary

Dynamic Patient Access Assistant at CentraCare Health System with a proven track record in enhancing patient experiences through exceptional communication and efficient appointment scheduling. Skilled in electronic health records and team collaboration, I excel in problem-solving and staff training, consistently driving operational improvements and fostering a positive environment.

Overview

27
27
years of professional experience

Work History

Patient Access Assistant

CentraCare Health System
Sartell
02.2025 - Current
  • Greeted visitors, clients, and guests with professionalism, ensuring a welcoming and efficient experience.
  • Accurately and efficiently entered patient data into electronic health record (EHR) systems, maintaining confidentiality and compliance with healthcare regulations.
  • Managed appointment scheduling for a diverse client base, ensuring that individual needs and preferences were met while optimizing appointment flow.
  • Effectively communicated with clients to confirm, reschedule, or cancel appointments, ensuring clear and timely updates.
  • Assisted patients in understanding appointment options and healthcare services, providing detailed guidance and answering any questions.
  • Collaborated with team members to streamline scheduling processes, improving efficiency and reducing patient wait times.
  • Proactively resolved scheduling conflicts through creative problem-solving and coordination with patients and healthcare providers.
  • Provided clear, accurate instructions to patients regarding their upcoming visits, ensuring they were fully prepared and informed.
  • Maintained and updated accurate patient appointment records in the electronic scheduling system, ensuring data integrity.
  • Answered incoming calls from both new and existing patients, addressing inquiries and assisting with appointment bookings or changes.
  • Supported additional administrative tasks as needed, providing flexible assistance to management and staff as required.
  • Served as a liaison between patients and healthcare providers, facilitating effective communication to ensure a smooth patient experience.

Manager

Speedway
Sauk Rapids
05.2017 - 08.2024
  • Mentored and trained new employees on company policies and procedures, ensuring smooth onboarding and adherence to organizational standards.
  • Provided exceptional customer service, addressing customer complaints quickly and efficiently, resulting in enhanced customer satisfaction and retention.
  • Managed daily operations, including scheduling and budgeting, demonstrating strong multitasking and organizational skills to ensure smooth workflow and cost-efficiency.
  • Assigned, prioritized, and delegated tasks to departmental employees, ensuring that responsibilities were clear and projects were completed on time.
  • Resolved conflicts between team members promptly, using sound judgment and company policies to maintain a positive work environment.
  • Collaborated with staff to develop and implement processes, driving operational efficiency and continuous improvement.
  • Evaluated employee performance through regular feedback sessions, fostering growth, improving morale, and boosting overall productivity.
  • Conducted regular staff meetings to promote effective communication, team cohesion, and alignment on goals.
  • Created weekly schedules based on predicted staffing needs, budgets, and employee requests, ensuring balanced workload distribution.
  • Oversaw personnel to maintain adequate staffing levels, minimizing overtime costs while ensuring optimal service levels were maintained.

Co-Manager

Super America
05.1998 - 05.2017
  • Retail clerk known for exemplary customer service, team player, and exceptional cash-handling accuracy.
  • Training of new employees.
  • Balance employees drawers.
  • Assist with store stocking.
  • Opening / Closing procedures.
  • Planned, organized, and delegated tasks to ensure efficient workflow.
  • Managed store inventory, ordering supplies when needed.
  • Trained staff on proper use of POS systems for accurate transactions processing.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Mentored new employees and provided guidance on company policies and procedures.
  • Coached and motivated team, driving sales and delivering exceptional customer service.

Education

AAS - Computer Programming

St Cloud Technical College
St.Cloud, MN

Skills

  • Customer service
  • Communication skills
  • Time management
  • Responsibility
  • Team leadership
  • Staff training
  • Positive attitude
  • Multitasking
  • Adaptability
  • Electronic health records
  • Appointment scheduling
  • Patient data entry
  • Team collaboration
  • Problem solving
  • Professional demeanor

References

Shannon Berthiaume, CentraCare, Lead , 13202374875

Troy Winger, Speedway, District Manager, 17012697503

Brian Retka, Speedway, Manager, 13202609474

Timeline

Patient Access Assistant

CentraCare Health System
02.2025 - Current

Manager

Speedway
05.2017 - 08.2024

Co-Manager

Super America
05.1998 - 05.2017

AAS - Computer Programming

St Cloud Technical College

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