Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Atiencia

Amy Atiencia

Port Orange,FL

Summary

Versatile Office Manager with a proven track record. Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and multitasking skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

17
17
years of professional experience

Work History

Office Manager

Rock Solid Solutions LLC
08.2021 - 06.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Customer Support Specialist

Higher One, Inc
09.2008 - 02.2012
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

Education

No Degree - Human Resources Management

Baruch College
New York, NY

High School Diploma -

Murry Bergtraum High School
New York, NY
06-2022

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Clear oral/written communication
  • Administrative support
  • Document management
  • Bookkeeping
  • Supply management
  • Report preparation

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Rock Solid Solutions LLC
08.2021 - 06.2025

Customer Support Specialist

Higher One, Inc
09.2008 - 02.2012

No Degree - Human Resources Management

Baruch College

High School Diploma -

Murry Bergtraum High School

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