Amy Atkinson

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, adaptability and organization, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

years of professional experience

Work History

Sales Administrator

Suburban Surgical Company Inc.

05.2019 - Current

Trained the sales team on the policies and procedures
Partnered with legal to write and edit sales commission agreements
Developed standardized protocols for incoming calls
Handled incoming Customer Service issues regarding shipping, product damage and sales order errors
Prepared proposals for three different sales teams
Supported three different sales teams by overseeing the order entry department
Processes proposals, orders and invoicing
Shadowed Sales, Order Entry, Customer Service, Production Control, Payroll, Human Resources, Reception, Raw Materials, Shipping and Receiving departments
Wrote initial policies and procedures for Customer Service, Production Control, Raw Materials, Shipping and Receiving and Payroll
Created and organized schedules for various departments
Processed biweekly payroll 80+ employees
Screened resumes, interviewed and hired employees
Worked with Human Resources director on new hire employee advertising on Indeed, Career Builder and Craigslist
Filed a 300+ page rebuttal to employee OSHA complaints, resulting in successful defense of the company

Client Service Associate

Morgan Stanley, Graystone Consulting

07.2022 - 06.2025

Built, tested and implemented procedures for repetitive team tasks to produce consistent, efficient and error free projects
Maintained accurate record-keeping with proactive attention to client information updates.
Gained strong leadership skills by managing projects from start to finish.
Provided comprehensive customer service to drive client satisfaction.
Maintained detailed records of client conversations and customer service.
Created and maintained team databases to track and evaluate annual team projects, travel, and expenses
Allocated executive tasks and managed complex calendars, inboxes and administrative functions.
Maximized performance by monitoring daily activities and re-focusing team members to ensure all tasks were completed in a timely manner
Organized and detail-oriented with a strong work ethic.
Cultivated interpersonal skills by building positive relationships with other employees and clients

Self-Contained Classroom Teacher

Community Consolidated School District 15

07.2020 - 06.2022

Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading
Met with administrators and department team members to work on curriculum planning and assessment methods
Participated in workshops, professional development training and conferences to improve skills

Education

Bachelor of Science - Elementary Education with an Endorsement in ESL (English Second Language)

Illinois State University

Normal, IL

08.2020

Skills

Proficient in Microsoft Office Suite; Excel, Word, Powerpoint
Effective communicator and listener
Flexible and Adaptive

Schedule Management
Policy writing
Organizational skills

Timeline