Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Amy Atwood

Amy Atwood

Owls Head,ME

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Overview

11
11
years of professional experience

Work History

Customer Service Cashier

Label Shopper
Rockland , ME
05.2024 - 03.2025
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card transactions accurately and efficiently.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Balanced cash drawers at the end of each shift.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Line Cook

Owls Head General Store
Owls Head, Maine
10.2020 - 04.2023
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Inspected equipment for cleanliness prior to use every shift.
  • Stocked and restocked kitchen supplies as needed.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Adhered to sanitation policies at all times when handling food products.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Cooked multiple orders simultaneously during busy periods.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Adhered to portion controls and presentation specifications.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Set up and performed initial prep work for soups, sauces, and salads.

Cashier

Maritime Farms Beverage Barn
Rockland, Maine
07.2018 - 10.2020
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed sales transactions to prevent long customer wait times.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Line Cook

F & A's Market
Thomaston, Maine
12.2017 - 06.2019
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Inspected equipment for cleanliness prior to use every shift.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Adhered to sanitation policies at all times when handling food products.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Responded quickly to any customer complaints or concerns about their dining experience.

Waitress

Owls Head General Store
Owls Head , ME
04.2014 - 11.2017
  • Performed basic math calculations when computing bills for customers' meals.
  • Communicated daily specials to customers.
  • Replenished beverages when necessary.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided accurate change for cash transactions using a cash register system.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Took orders for food and drinks and delivered them to guests.
  • Assisted in seating guests at tables or booths.
  • Greeted customers and provided menus.
  • Organized take-out orders efficiently according to customer requests.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Bussed tables as needed during peak hours.
  • Processed payments accurately using cash registers or POS systems.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Education

High School Diploma -

Rockland District High School
Rockland, ME
06-1989

Skills

  • Point-of-sale operation
  • Cash handling
  • Customer service
  • Transaction processing
  • Inventory management
  • Return processing
  • Effective communication
  • Team collaboration
  • Time management
  • Attention to detail
  • Adaptable and flexible
  • Honest and dependable
  • Reliability
  • POS system operation
  • Professional demeanor
  • Teamwork
  • Gift Cards Handling
  • Calm demeanor
  • Customer assistance
  • Cash register systems
  • Order taking
  • Inventory stocking
  • Basic math
  • Telephone management
  • Interpersonal skills
  • Positive and professional

Timeline

Customer Service Cashier

Label Shopper
05.2024 - 03.2025

Line Cook

Owls Head General Store
10.2020 - 04.2023

Cashier

Maritime Farms Beverage Barn
07.2018 - 10.2020

Line Cook

F & A's Market
12.2017 - 06.2019

Waitress

Owls Head General Store
04.2014 - 11.2017

High School Diploma -

Rockland District High School

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