Amy M. Ayala
La Marque
Summary
Accomplished administrative professional with extensive experience at TASC, specializing in data entry and customer service. Proficient in MS Office and skilled in interpersonal communication, resulting in streamlined operations and improved efficiency. Expert in task prioritization and confidentiality, consistently achieving results that surpass expectations.
Overview
21
21
years of professional experience
Work History
Administrative Clerk
TASC
Seabrook
06.2022 - Current
- Streamlined document preparation and processing using office software for efficient workflows.
- Executed data entry tasks to maintain accurate client information in databases.
- Delivered administrative support to executive team, enhancing operational efficiency.
Utilities Clerk
The village of Surfside Beach
12.2021 - 06.2022
- Work as a cashier receiving utility payments, balancing cash drawer daily.
- Balances and posts daily receipts for accounts receivable and prepares daily bank deposits; reconciles deposits with computer printout; prepares adjustment entries for accounts.
- Trained to help with all duties within the City Hall.
Executive secretary cardiology
Medical Clinic of Houston
10.2016 - 05.2021
- Surgery postings all administrator duties scheduling appointments patience and Doctor's.
- All Office duties.
Human Resource Clerk
Action Personnel - Galveston County Health District- Human Resources Department
02.2016 - 07.2016
- Answer high volume of incoming calls.
- Process incoming and outgoing mail.
- Customer service to applicants and employees.
- Manage applications.
- Scan and file personnel documents.
- Assist with benefit changes.
- Make changes as approved by HR manager to employee information using the Accufund system.
Patient Service Specialists II
UTMB- Medicine Specialties UHC
07.2010 - 11.2015
- Provides high level customer service in all interactions with internal and external.
- Spoke with doctors on a daily basis.
- Assisted faculty fellows and residents with correspondence and clerical support.
- Assisted with data entry and schedule meetings on doctors calendars.
- Customer service to patients and outside physicians.
- Other basic office duties such as faxing copying filling personnel documents shredding answering high volume phone and processing mail.
Out Patient Service Associate
UTMB Family Medicine Urgent Care
10.2004 - 10.2007
- Schedule and confirm patient appointments check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors ascertain purpose of visit and direct them to appropriate staff.
- Compile and record medical charts reports and correspondence.
- Interview patients to complete insurance and privacy forms.
- Online insurance verification submit predeterminations to insurance company for approval.
- Submit surgery posting set up surgery dates on surgery board and doctor calendars.
- Provides high level customer service in all interactions with internal and external customers.
- Provides direct professional and knowledgeable interactions with patients physicians referral sources and the treatment team.
- Answers calls accurately and with exceptional customer service at all times.
- Ensures caller's needs are met and accurate information is obtained ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
- Completes telephone encounter process if appropriate.
- Acts as patient advocate and liaisons with various departments to meet mutual goals.
- Maintains patient confidentiality regarding access to patient and other clinical information via email, computer fax and mail.
- Addresses concerns of patients provides service recovery and escalates issues as needed.
Education
High School -
Texas City High School
Texas CityCollege of the Mainland
Alvin Community College
Skills
- Customer service
- Data entry
- Clerical support
- MS Office proficiency
- Excel expertise
- Phone etiquette
- Interpersonal communication
- Typing speed of 45 WPM
- 10-key data entry
- Prioritization skills
- Organizational abilities
- Workload management
- Deadline adherence
- Policy compliance
- Confidentiality maintenance
References
Available Upon request
Middle Initial
M.
Career Overview
To acquire a challenging administrative position where my skills will be utilized for department growth
Timeline
Administrative Clerk
TASC
06.2022 - Current
Utilities Clerk
The village of Surfside Beach
12.2021 - 06.2022
Executive secretary cardiology
Medical Clinic of Houston
10.2016 - 05.2021
Human Resource Clerk
Action Personnel - Galveston County Health District- Human Resources Department
02.2016 - 07.2016
Patient Service Specialists II
UTMB- Medicine Specialties UHC
07.2010 - 11.2015
Out Patient Service Associate
UTMB Family Medicine Urgent Care
10.2004 - 10.2007
High School -
Texas City High School
College of the Mainland
Alvin Community College