Summary
Overview
Work History
Education
Skills
Timeline
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Amy Babcock

Montague,MI

Summary

Accomplished Office Manager with a proven track record at The Shopping Guide, adept in billing and clear communication. Excelled in vendor negotiations and staff hiring, achieving significant cost savings and enhancing team efficiency. Skilled in bookkeeping and information protection, consistently ensuring accuracy and confidentiality. Demonstrated leadership by improving customer satisfaction and streamlining office operations.

Overview

25
25
years of professional experience

Work History

Office Manager

The Shopping Guide
Mason, MI
06.2000 - 12.2024
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Managed office budget to handle inventory, postage and vendor services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Office Manager

AAA Turf
Hudsonville, MI
04.2019 - 12.2021
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Monitored inventory levels and placed orders when needed.
  • Managed office inventory and placed new supply orders.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Created spreadsheets in Google Docs daily to maintain orders
  • Provided training to new hires on office policies and procedures.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained confidential records relating to personnel matters.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Associate of Arts - English

Lansing Community College
Lansing, MI
06-1996

Skills

  • Billing
  • Staff hiring
  • Vendor engagement
  • Bookkeeping
  • Information protection
  • Clear oral/written communication

Timeline

Office Manager

AAA Turf
04.2019 - 12.2021

Office Manager

The Shopping Guide
06.2000 - 12.2024

Associate of Arts - English

Lansing Community College

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Amy Babcock