Amy Bailey

• Conducted inspections of incoming materials to ensure compliance with quality standards.
• Utilized measuring instruments to assess product specifications and identify defects.
• Collaborated with production teams to resolve quality issues and implement corrective actions.
• Documented inspection results and maintained accurate quality control records.
• Performed routine audits of processes to monitor adherence to quality procedures.
• Trained new employees on quality control practices and inspection techniques.
• Communicated findings effectively to management, contributing to continuous improvement initiatives.
• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Installed wiring systems for utility trailers and car haulers to ensure proper lighting and brake functionality.

• Resolved customer inquiries through phone, email, and chat channels, ensuring satisfaction and timely responses.
• Educated students on program offerings and enrollment processes, enhancing understanding and engagement.
• Collaborated with academic advisors to streamline student support processes, improving service efficiency.
• Handled escalated issues with empathy and professionalism, fostering positive resolutions for complex cases.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.