Amy Baird
Environmental sevixe tech/ Customer service rep.
Texarkana,AR
Summary
Proven Manager on Duty at Arbys Restaurant, adept in staff training and development, enhanced team productivity through effective delegation, and ensured high customer satisfaction. Skilled in technical knowledge and industry awareness, significantly contributing to a positive, results-driven work environment. Excelled in customer service focus, achieving repeat business and maintaining a clean, safe facility at BSA Hospital. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Manager on Duty
Arbys Resturant
04.2022 - 09.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
Environmental Services Housekeeper
BSA Hospital
10.2023 - 02.2024
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Genoa Central High School
Texarkana, AR05.2004
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Technical knowledge
- Industry Awareness
- Policy Enforcement
Certification
- CM - Certified Manager Certification
Quote
The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell
Timeline
Environmental Services Housekeeper
BSA Hospital
10.2023 - 02.2024
Manager on Duty
Arbys Resturant
04.2022 - 09.2024
High School Diploma -
Genoa Central High School