Amy Baker-Hart
Louisville,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Account Service Manager - Norton Healthcare
Konica Minolta Business Solutions US
10.2011 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Closely manage onsite supply inventory. Keep it at a minimum to reduce the chance of obsolescence or overstock.
- Daily management and oversight of client ticketing system. Avoiding SLA breaches and limiting quarterly financial credits.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Manager
Officeware
10.2010 - 10.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed the bidding and selling of all wholesale hardware resulting as the top grossing Sales person that year.
- Led a team of warehouse employees who oversaw supplies and parts.
Education
Bachelor of Arts - Psychology
Miami University
Oxford, OHTimeline
Account Service Manager - Norton Healthcare
Konica Minolta Business Solutions US
10.2011 - Current
Customer Service Manager
Officeware
10.2010 - 10.2011
Bachelor of Arts - Psychology
Miami University