Amy Bakken
Kaufman,TX
Summary
As a highly motivated and detail-oriented Licensed Veterinary Technician beginning a new career in Information Technology, I am eager to use my foundational knowledge in computer systems, networking, and troubleshooting to contribute to the success of an IT team. I have an excellent work history, highlighting years of experience working with clients to help their sick pets. My strong problem-solving abilities, excellent communication skills, multi-tasking abilities and willingness to learn make me a valuable asset to any team as I begin my professional IT journey. I have developed a solid understanding of hardware, software, and basic programming through coursework, and hands-on experience through MyComputerCareer. I am committed to continuous learning and growth in areas such as system administration, networking, security, and technical support, and I am excited to apply my skills to help organizations improve their IT infrastructure and user experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
LVT (Licensed Veterinary Technician)
North Dallas Veterinary Emergency & Specialty Hospital
03.2023 - Current
- Conducted thorough and accurate medical record keeping, ensuring compliance with regulatory standards and facilitating efficient communication between veterinary team members.
- Provided exceptional nursing care to animals, including administering medications, monitoring vital signs, and assisting veterinarians during surgical procedures.
- Assessed and stabilized patients' conditions effectively, applying appropriate medical interventions and procedures to ensure optimal care and minimize further harm.
- Collaborated seamlessly with the veterinary team to administer advanced life support to sick or injured animals.
- Demonstrated ability to thrive under pressure, effectively handling high-volume critical emergency cases and ensured all tasks were being handled appropriately and in an effective manner.
- Exhibited strong communication skills while actively engaging with clients.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Actively listened to clients, addressing their questions and concerns with accurate and effective solutions.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Assumed responsibility for training and onboarding new team members, ensuring comprehensive knowledge transfer and fostering a cohesive work environment.
- Cultivated and polished exceptional customer service skills in a professional environment, through extensive and regular interaction with clients.
LVT-Clinical Supervisor
MedVet
03.2020 - 03.2023
- Assisted veterinary team in providing high-quality patient care, including taking vital signs, preparing rooms for procedures, and maintaining patient comfort and safety.
- Demonstrated keen observation skills and effectively performed delegated duties in collaboration with the veterinary team.
- Fostered a collaborative approach by closely collaborating with veterinary assistants, thereby ensuring the provision of superior patient care.
- Proficiently conveyed crucial patient information to veterinarians, fostering seamless communication and informed decision-making.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Supported all veterinary specialty teams in delivering exceptional patient care by actively assisting with essential tasks, including patient monitoring, transfusion administration, central line/PICC line placement and urinary catheter placement.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Effectively managed and delegated tasks among team members.
- Provided team members with a reliable source of motivation to enhance their performance.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Responsible for training and onboarding new team members, ensuring comprehensive knowledge transfer and fostering a cohesive work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
ICU Lead Veterinary Technician
Summit Veterinary Referral Center
07.2012 - 03.2020
- Assisted veterinary team in providing high-quality patient care, including taking vital signs, preparing rooms for procedures, and maintaining patient comfort and safety.
- Demonstrated keen observation skills and effectively performed delegated duties in collaboration with the veterinary team.
- Fostered a collaborative approach by closely collaborating with veterinary assistants, thereby ensuring the provision of superior patient care.
- Proficiently conveyed crucial patient information to veterinarians, fostering seamless communication and informed decision-making.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Supported all veterinary specialty teams in delivering exceptional patient care by actively assisting with essential tasks, including patient monitoring, transfusions administration, central line/PICC line placement and urinary catheter placement.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Effectively managed and delegated tasks among team members.
- Provided team members with a reliable source of motivation to enhance their performance.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Responsible for training and onboarding new team members, ensuring comprehensive knowledge transfer and fostering a cohesive work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
LVT Small Animal ICU
Oklahoma State University
06.2010 - 04.2012
- Duties included monitoring, administering medications and treatments for hospitalized patients, as well as recovering surgical, ophthalmology, and chemotherapy patients in the ICU.
- Administered and set-up whole blood, pRBC’s and plasma transfusions. Obtained blood from hospital donor dogs and cats for transfusion patients.
- Provided emergency care and CPCR to triage and hospitalized patients as needed.
- Placed IV catheters, central lines, PICC lines. Drew blood work for in-house laboratory and outside laboratory.
- Responsible for teaching fourth year veterinary students how to do treatments on all ICU patients and basic patient care.
- Responsible for teaching 3-5 students how to calculate and administered medications, place IV and urinary catheters, set up fluids and fluid pumps, how to draw blood, and proper animal restraint.
- Continuously updated professional knowledge of advancements within veterinary medicine to provide optimal care for patients.
- Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the ICU.
Production Supervisor
Bama Pie Company
04.2009 - 04.2012
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed team of 8 production associates, overseeing productive production processes and meeting all deadlines.
Education
IT Certification Training - Information Technology
MyComputerCareer
Arlington, TX03.2025
A.S. - Veterinary Technology
Tulsa Community College
Tulsa, Oklahoma05.2010
Skills
- Multitasking
- Teaching
- Customer Service
- Excellent interpersonal and communication skills
- Resolving issues
- Working on obtaining Network and Security Certs
- Microsoft products
- Team building
- Leadership skills
- Soft skills troubleshooting computer hardware and software
- Attention to detail
- Strong work ethic
Certification
- Comptia A+ certification Oct-2024
- Microsoft Azure Fundamentals certification Nov-2024
- Linux Essentials Dec-2024
- Licensed Veterinary Technician AVMA 05-2010
Timeline
LVT (Licensed Veterinary Technician)
North Dallas Veterinary Emergency & Specialty Hospital
03.2023 - Current
LVT-Clinical Supervisor
MedVet
03.2020 - 03.2023
ICU Lead Veterinary Technician
Summit Veterinary Referral Center
07.2012 - 03.2020
LVT Small Animal ICU
Oklahoma State University
06.2010 - 04.2012
Production Supervisor
Bama Pie Company
04.2009 - 04.2012
A.S. - Veterinary Technology
Tulsa Community College
- Comptia A+ certification Oct-2024
- Microsoft Azure Fundamentals certification Nov-2024
- Linux Essentials Dec-2024
- Licensed Veterinary Technician AVMA 05-2010
IT Certification Training - Information Technology
MyComputerCareer
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