Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Baldwin

Orient

Summary

Dynamic retail professional with a proven track record at Hobby Lobby, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction through empathetic conflict resolution and tailored product recommendations. Committed to maintaining a clean and organized environment while effectively managing high-volume transactions.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate Cashier

Hobby Lobby
09.2024 - 01.2025
  • Resolved customer complaints with empathy and professionalism to ensure satisfaction.
  • Engaged in continuous learning about products to improve sales techniques and knowledge.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Retail Sales Associate Cashier

Old Navy
08.2018 - 02.2020
  • Assisted customers with product inquiries and provided tailored recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of sales floor and checkout areas.
  • Collaborated with team members to enhance customer service experience.
  • Handled cash and credit transactions, ensuring secure processing methods.
  • Supported inventory management by restocking shelves and monitoring stock levels.

Education

Associate - Criminal Justice

ITT Technical Institute
Columbus, OH
12.2013

Skills

  • Customer service
  • Patience and empathy
  • Cleanliness and hygiene
  • Goal-oriented mindset
  • Cash handling accuracy
  • Customer engagement
  • Policy adherence
  • Handling complaints
  • Quality assurance
  • Multitasking and organization
  • Conflict resolution
  • Price verification
  • Merchandise pricing
  • Customer feedback collection
  • Dressing room maintanence
  • Attention to detail
  • Reliable and responsible
  • Honest and dependable
  • Cash register operation
  • Customer assistance
  • Decision-making
  • Problem-solving abilities
  • Cleaning and sanitizing

Timeline

Retail Sales Associate Cashier

Hobby Lobby
09.2024 - 01.2025

Retail Sales Associate Cashier

Old Navy
08.2018 - 02.2020

Associate - Criminal Justice

ITT Technical Institute

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