Summary
Overview
Work History
Skills
Timeline
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Amy Barnshaw

Deltona,FL

Summary

I have managed a large family medicine practice for 15 years that includes 6 doctors, 20 staff members and multiple students. I have a strong work history within the medical field along with extensive and varied skills that I look forward to bringing to your company.

Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Overview

18
18
years of professional experience

Work History

Patient Service Representative

Nemours Childrens Health
02.2022 - Current
  • Receive patients in a professional and caring manner
  • Gather and update information regarding demographics and insurance in a respectful and confidential fashion
  • Schedule and confirm appointments
  • Obtain authorization and pre-certification
  • Document and follow up on referrals
  • Document and follow up on no-shows and cancellations
  • Answer telephone using proper phone etiquette and direct calls accordingly
  • Maintain content and organization of medical records
  • Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions
  • This includes cash reconciliation and bank deposit preparation
  • Order clerical and clinical supplies and maintain records
  • Monitor waiting rooms and keep patients informed as to schedule delays
  • Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children
  • Assist with arrangements for transportation
  • Assist with patient flow
  • Prepare office communications
  • Participate in quality improvement activities
  • Filing of patient charts, correspondence and related documentation scan documents into EPIC
  • Open and sort mail, lab reports and consultation reports

Office Coordinator/Site Manager

Lehigh Valley Health Network
11.2006 - 01.2022
  • Oversee all the administrative functions of the office
  • I am engaged with our operations department continually working on process improvements and new initiatives
  • Leading monthly Office Coordinator meetings for family medicine that work on standard work, lean process and staff education of revenue cycle processes
  • I manage the USF student schedules and provider assignments
  • I also facilitate access, registration and scheduling for all our 3rd and 4th year student as their patient centered medical home
  • Oversee all clerical staff daily to ensure accurate and timely completion of work to include copay and past due balance collections, registration, faxing, scanning, telephone calls and directing messages, triage, in-baskets, medical records, work queues and referrals
  • I hold monthly staff meetings as well as monthly clerical meetings
  • Excellent communication skills that I use to handle all patient billing concerns and complaints as well as patient service recovery
  • I maintain NRC for our offence and handle reports of patient concerns
  • Manage the office corporate account and expense reports
  • Review and reporting of monthly and quarterly financial reports to administration
  • Create and implement PDCA’s for improvement in controllable write offs
  • Create and maintain all staff and provider schedules through API as well as approve and process all PTO and CME
  • Maintain and oversee many reports in our office such as metrics, no show, not met reports, copay collection, non-time of service collection, charge reconciliation, open encounter reports, external referral and outstanding lab reports
  • Facilitate monthly provider meetings and often invite various members of our administrative and operations team to collaborate on new and existing network goals and initiatives
  • Involved in the mentoring of all office staff and oversee their training schedules and yearly evaluations
  • Promote and encourage additional training and resources through our operational effectiveness website
  • Data entry of all lab values, input results of diagnostic studies, colonoscopies, mammograms, dexa scans, etc
  • Manage all incoming and outgoing medical records
  • Preparation of medical records for HEDIS
  • Record preparation for legal purposes

Skills

  • Epic
  • QGenda
  • Trusource
  • Next Gen
  • IDX
  • Microsoft Office Suite
  • API
  • Solarity
  • Kronos
  • Centricity
  • OneSource
  • CPO

Timeline

Patient Service Representative

Nemours Childrens Health
02.2022 - Current

Office Coordinator/Site Manager

Lehigh Valley Health Network
11.2006 - 01.2022

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Amy Barnshaw