Managed the detailed execution of both commercial and residential contracts, ensuring accuracy in the scope of work, labor costs, parts, supply needs, and completion timelines
Ensured regulatory compliance through diligent checking and procurement of required permits
Oversaw the purchasing process, effectively scheduling deliveries and coordinating with various locations for seamless operations
Administered financial duties including invoicing, accounts receivable, and preparing job-specific profit and loss statements, paired with exceptional customer service follow-up and retention strategies.
Alzheimer's/Memory Care
EdenHill Communities
10.2021 - 04.2022
Delivered comprehensive personal care to Alzheimer's patients, including assistance with daily living activities such as hygiene, mobility, and meal preparation
Implemented regular health assessments, ensuring the wellbeing of residents and promptly addressing any health-related concerns
Fostered nurturing relationships with residents, establishing a sense of trust and companionship to enhance their daily living experience.
Customer Service Representative
Ibex
07.2019 - 05.2020
Managed and resolved high volume of complex customer inquiries related to account creation, order placement, refunds, and reorders, enhancing overall customer satisfaction
Troubleshot and resolved technical issues with mobile and desktop platforms, ensuring seamless access to online services
Identified and addressed fraudulent account activities and incorrectly processed refunds, safeguarding customers' financial information and trust.
Caregiver
Family
11.2012 - 07.2017
Provided round-the-clock care for a patient with severe Rheumatoid Arthritis and Alzheimer's Dementia, ensuring her comfort and safety
Administered all aspects of care, including medication management, physical assistance, and emotional support, for a bedridden patient.
Elementary School Teacher
Granbury ISD
01.1995 - 05.2005
Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Education
Bachelor of Science in Education -
Tarleton State University
Stephenville, TX
Skills
Alzheimer's Care
Memory Care
Home Care
Medication Administration
Dementia Care
Caregiving
Tutoring
Meal Preparation
Hospice Care
Case Management
Senior Care
Accounts Payable
Vital Signs
Hoyer Lift
Office Management
Classroom Management
Curriculum Development
Teaching
Management
Cleaning Experience
Accounting
English
QuickBooks
Developmental Disabilities Experience
Sales
Marketing
Communication
Decision-Making
Regulatory Compliance
Business Management
Small Business Operations
Staff Management
Customer Relations
Client Service
Team Oversight
Cost Reduction
Contract Management
Bidding Processes
Verbal and Written Communication
Relationship Building
Staff Hiring
Employee Development
Problem Solving
Decision Making
Conflict Resolution
Time Management
Supply Chain Management
Organizational Skills
Analytical Thinking
Creative Thinking
Inventory Management
Team Building
Leadership Abilities
Staff Training
Customer Service
Employee Training
Public Speaking
Vendor Relationship Management
Cost Analysis and Savings
Policies and Procedures Development
Negotiation and Persuasion
Work Planning and Prioritization
Purchasing and Planning
Staffing Oversight
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.