Amy Bartholomew
Florissant,MO
Summary
Amy Bartholomew | LinkedIn
Relocation opportunities exist April to May 2024 for: Fort Worth, TX metro area.
Experienced Management Specialist, & Global Operations Team Leader
Objective in emotional situations. Maintains stable & predictable pace to complete a complex or specialized
project & demonstrates tireless work ethic to get the project finished. Able to provide strengths in both the
people side & the technical side of projects & operations.
If given the responsibility to maintain high standards, those standards will be guarded & maintained. Has the
ability to get along well with a wide variety of other behavioral styles. Excellent critical thinker, frequently
asking 'Why?' Able to reconcile various factions within a group & do so in a sincere & stable manner.
Generates positive enthusiasm for a variety of projects in the organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
OPERATIONS TEAM LEADER
ALLIANZ GLOBAL CORPORATE & SPECIALTY
Fallon, MO
01.2013 - Current
- Responsible for all aspects of leadership for multiple teams associated with hiring, leading, coaching, developing, & managing a group of staff to achieve performance goals & service metrics
- 10-6 professionals comprise, & help our teams succeed
- Provides direction & guidance on service issues, problem resolution & general technical guidance
- Work with staff to set goals & evaluate performance to ensure service, quality & development, productivity goals are met following established procedures, policies, standards, regulatory & statutory requirements
- Work as a team with (6) other Insurance Operations Leaders to identify & share best practices monthly, for alignment & excellence
- Develop & implement streamlined workflow procedures & enhancements ensuring service level agreements are met
- Define, plan & monitor staffing requirements & work schedules in accordance with business goals
- Drive implementation of the Operations Target Operations Model in the Operating Entity
- Communicate change to employees & support staff during change process
- Initiate & lead key local projects & participate in Regional Global projects where required
- Responsible for putting together offshore training plans & conducting the training for multiple lines of businesses
- (Agribusiness, Corporate/Domestic Liability, Crisis Management & Environmental.)
- For Corp Liability went to India for 4 weeks to facilitate, & train 9 people & an additional 18 done via WebEx
- For each line of business, we started from the beginning, to develop the rest
- Working on the Booking Timeliness report & other various reports for leadership & project management
- Assisted teammates on building their personal business growth & leadership development
- As a Leader of Allianz, we are required to have 45 hours completed trainings, conferences, e- learning, articles, videos, workshops & team-developments
- Refreshed yearly, to ensure the best support of our teams trusted to us.
ACCOUNT SPECIALIST
FIREMAN’S FUND INSURANCE COMPANY
Dallas, O' Fallon, TX, MO
01.2011 - 01.2013
- Technical & knowledge guidance for Personal Direct Bill & Commission team of 24 Working
- Clarifications & Billing inquiries & Managing reports
- Worked on escalated issues (about 25 to 30) that my supervisors assigned me
- Coaching monthly with the phone team (20) & updating the supervisors (4) on each coaching session led & managed Phase 1 refresher training
- Helped manage the phone queues & customer service
- Assisted my team of 4 on building their personal business growth & leadership development.
ACCOUNT REPRESENTATIVE- PERSONAL
FIREMAN’S FUND INSURANCE COMPANY
Dallas, TX
01.2010 - 12.2011
- Worked on Clarifications & Billing inquiries Review unidentified cash report to ensure payments are being applied to the correct policies
- Reviewed the error report on personal policies for endorsements & process manual entries to make corrections within the systems
- Member of the testing group for FSCD with the billing system Selected to learn Commissions for personal & commercial direct bill policies
- Led the transition of Commission team from Dallas to St
- Louis, trained the new staff of 20 & wrote processing documents for St
- Louis.
SENIOR ACCOUNT ASSOCIATE
FIREMAN’S FUND INSURANCE COMPANY
Dallas, TX
01.2009 - 12.2009
- Responded to inbound customer inquiries via telephone
- Identified customer needs, provide information on their billing statement, or offer alternative solutions to their problems
- Took payments & solved outstanding issues over the phone
- Performed other duties as assigned or when needed.
CUSTOMER SERVICE REPRESENTATIVE
RELS VALUATION
Bloomington, MN
01.2009 - 01.2009
- Responded to inbound & outbound customer inquiries via telephone
- Aided & resolved problems for home appraisers & customers
- Updated orders in the system, making product changes or adjustments to pricing.
PRODUCTION MANAGER
PAT CARL & ASSOCIATES
St. Louis, MN
01.2000 - 01.2008
- Responded to inbound & outbound customer inquiries via telephone & internet; Produced the transcripts & made copies of the exhibits for the attorneys
- Processed invoicing Process payroll for the court reporters
- Processed monthly reports on all national business & kept account of sales & payment histories
- Helped manage the video department & the office manager when needed.
Education
A.A.S.) Associate of Arts & Sciences, Management - undefined
2002
Certification
TALENTS (From the Executive Attribute Index on 12.22.2023)
Evaluating, Correcting, Leading, & Developing Others Personal Accountability
Relating to & Monitoring Others Respect for Property Status and Recognition Understanding Attitude
Realistic Goal Setting for Others Freedom from Prejudices Understanding Motivational Needs
Realistic Expectations Sensitivity to & Attitude Toward Others Concrete Organization
Empathetic Outlook Human Awareness Personal Relationships Practical Thinking
MAXIMIZERS / STRENGTHS: (From the Executive Attribute Index on 12.22.2023)
Versatility in dealing with people, performance or systems equally Stability, dependability
Understanding & communicating with others Planning & organizing Schematic thinking
Timeline
OPERATIONS TEAM LEADER - ALLIANZ GLOBAL CORPORATE & SPECIALTY
01.2013 - Current
ACCOUNT SPECIALIST - FIREMAN’S FUND INSURANCE COMPANY
01.2011 - 01.2013
ACCOUNT REPRESENTATIVE- PERSONAL - FIREMAN’S FUND INSURANCE COMPANY
01.2010 - 12.2011
SENIOR ACCOUNT ASSOCIATE - FIREMAN’S FUND INSURANCE COMPANY
01.2009 - 12.2009
CUSTOMER SERVICE REPRESENTATIVE - RELS VALUATION
01.2009 - 01.2009
PRODUCTION MANAGER - PAT CARL & ASSOCIATES
01.2000 - 01.2008
Minnesota School of Business - A.A.S.) Associate of Arts & Sciences, Management,