Amy Basilio
Lafayette,IN
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
2
2
years of professional experience
Work History
Orthodontic Receptionist
Family Orthodintics and Oral Surgery
Tustin, CA
07.2019 - 09.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Transcribed tapes and notes from meetings into prescribed formats.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated and recorded customer or client information to maintain accounts.
- Answered and directed incoming calls using multi-line telephone system.
Receptionist/Office Assistant
Freeway Honda
Santa Ana, CA
07.2017 - 07.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06-2017
Skills
- Office Management
- File Management
- Data Entry
- Bookkeeping
- Scheduling
- Business Administration
- Office Administration
- Mail Handling
- Basic Accounting
- Time Management
- Office Equipment Operations
- Mail Distribution
- Schedule Management
- Organization Skills
- Documentation and Reporting
- Security Awareness
- Positive and Professional
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Orthodontic Receptionist
Family Orthodintics and Oral Surgery
07.2019 - 09.2019
Receptionist/Office Assistant
Freeway Honda
07.2017 - 07.2019
High School Diploma -
Santa Ana High School
Similar Profiles
Virginia HowardVirginia Howard
LPN/Practice Manager at Chester Oral Surgery / Southside Oral SurgeryLPN/Practice Manager at Chester Oral Surgery / Southside Oral Surgery
Nicole CampbellNicole Campbell
Oral Surgery Assistant at Riverside Oral Surgery And Maxillofacial SurgeryOral Surgery Assistant at Riverside Oral Surgery And Maxillofacial Surgery
Jamie McManemyJamie McManemy
Billing & Insurance Manager at North Liberty Oral SurgeryBilling & Insurance Manager at North Liberty Oral Surgery
Joseph GregoryJoseph Gregory
Quality Improvement Senior Coordinator at MaximusQuality Improvement Senior Coordinator at Maximus
JOHN HARDESTYJOHN HARDESTY
Client Success Expert at Automated Payroll Services/MPClient Success Expert at Automated Payroll Services/MP