Summary
Overview
Work History
Education
Skills
Skills
Timeline
Hi, I’m

AMY S BATES

Plainfield,IL
AMY S BATES

Summary

Dedicated and focused Permit Coordinator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Offering 25 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.

Overview

14
years of professional experience

Work History

Millennium Trust Company
Oak Brook, IL

Account Manager
11.2022 - 03.2023

Job overview

  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals. Excelled at over 50 precise accounts before 2 week training period was reached.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

Village of Oswego
Oswego, IL

Permit Coordinator
05.2017 - 04.2022

Job overview

  • 95% of position focused on demonstrating excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with over 10 others to discuss new administrative protocol opportunities.
  • Self motivator by meeting and exceeding workflow needs.
  • Improved operations by working with 5-10 team members and customers to find workable solutions.
  • Handled all delegated tasks, including a minimum of 150 permit processing daily and hundreds of contractor registration weekly.
  • Focused on over 12 months to implement new Energov software (product of Tyler Technologies) for entire municipality and mulitple departments.
  • Worked closely with all team members to deliver project requirements, develop solutions and meet deadlines.
  • Verified document authenticity to process license application.
  • Contacted applicants about application statuses, obtained additional information and conveyed acceptance or denial of contractor licensing.

First Command Financial Services Inc.
Oak Brook, IL

Office Manager
04.2012 - 05.2017

Job overview

  • Assumed 'front line' position and provide superb customer service to high level client base including problem resolution, and appointment scheduling.
  • Managed office in terms of ordering supplies, checking inventory, IT support, and maintaining security of client confidential files.
  • Comprehensive administrative support for financial advisors - managed appointments, arranged travel and process subsequent expense reports, screened incoming calls and correspondence, and responded independently when possible.
  • Anticipated financial advisors' needs and go beyond a traditional support role to provide reports, compliance needs and communications.
  • Input and scanned new brokerage accounts into company's database and check status of funds daily.
  • Researched special projects of the District Advisor and Independent Advisors.
  • Established procedures for orientation of newly hired administrative staff and advisors.
  • Miscellaneous administrative duties, including, but not limited to, faxing, proofreading, copying, mailing, collating, and scanning.

Village of Oswego
Oswego, IL

Project Coordinator
10.2008 - 04.2010

Job overview

  • Coordinated a variety of projects and activities in the Building & Zoning Department, including certificates of occupancy; contractor registration; solicitor registration; and inspection tracking and follow-up.
  • Assisted in the development, implementation and administration of the standard operating policies and procedures of the Department and was responsible for performing a variety of routine and complex clerical and administrative work in keeping official records.
  • Prioritized and performed routine clerical and administrative work answering phones, receiving the public, providing customer assistance, data processing; operated base radio as required.
  • Assisted staff in processing, assembling and issuance of permits in accordance with department operations.
  • Assisted residents and builders in the building permit process; ensured that applications received were accurate and complete; provided information and explanation regarding policies and procedures; collected associated fees; and scheduled inspections.
  • Composed, typed, and proofread a variety of correspondence, reports, memoranda, and other material that required judgment as to content, accuracy, and completeness.

Education

COLLEGE oF DUPAGE

Associate

University Overview

of Science Biology/Zoology Glen Ellyn, IL

IOWA STATE UNIVERSITY

Bachelor of Science from Animal Ecology

University Overview

Animal Ecology

Skills

  • Results-oriented
  • Self-directed
  • Professional and mature
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Strong problem solver
  • Dedicated team player

Skills

administrative support, excellent customer service, data processing, IT support, policies, problem resolution, research, scheduling, answering phones, zoom meeting experience, liaison for administrative staff

Timeline

Account Manager

Millennium Trust Company
11.2022 - 03.2023

Permit Coordinator

Village of Oswego
05.2017 - 04.2022

Office Manager

First Command Financial Services Inc.
04.2012 - 05.2017

Project Coordinator

Village of Oswego
10.2008 - 04.2010

COLLEGE oF DUPAGE

Associate

IOWA STATE UNIVERSITY

Bachelor of Science from Animal Ecology
AMY S BATES