Summary
Overview
Work History
Education
Skills
References
Timeline
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Amy Battista

100 Gordon Ln 153, Gansevoort

Summary

Lead Pharmacy Technician with a proven track record in enhancing customer service and regulatory compliance. Skilled in patient care and effective communication, experienced in training teams, and managing pharmacy operations. My compassionate approach ensures optimal patient outcomes while maintaining a reliable and efficient workflow. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers. Compassionate and driven nursing student with practical knowledge gained through clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration. Dedication to promoting patient safety and delivering high-quality healthcare. Excel in communication, empathy, and teamwork to enhance patient experiences and support healthcare teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

26
26
years of professional experience

Work History

Nationally Certified Lead Pharmacy Technician

Walmart
Saratoga Springs
02.2004 - Current
  • Supervised daily pharmacy operations and workflow management.
  • Trained and mentored new pharmacy technicians on procedures and systems.
  • Assisted pharmacists in verifying prescriptions and medication dispensing.
  • Managed inventory control, ensuring stock levels met operational needs.
  • Coordinated with healthcare providers for prescription clarification and patient care.
  • Enhanced customer service by addressing patient inquiries and concerns efficiently.
  • Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
  • Managed day-to-day operations of the pharmacy department including staffing schedules.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Dispensed appropriate medications while adhering to all state laws governing controlled substances.

CNA

Wesley nursing home
Saratoga Springs
06.1999 - 10.2001
  • Assisted residents with daily living activities and personal hygiene.
  • Documented resident care information accurately in medical records.
  • Communicated effectively with residents, families, and healthcare team members.
  • Collaborated with nursing staff to develop individualized care plans for residents.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Reported changes in patient conditions to registered nurse or physician.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Provided emotional support to family members during difficult times.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.

Education

Associate Degree in Nursing -

SUNY Adirondack Community College
Queensbury
01-2026

High School Diploma -

Saratoga Springs High School
Saratoga Springs, NY
06-1999

Skills

  • Patient care
  • Effective communication
  • Customer service
  • Regulatory compliance
  • Problem-solving skills
  • Teamwork and collaboration
  • Task prioritization
  • Patient education
  • Professional demeanor
  • Compassion and empathy
  • Time management
  • Active listening
  • Maintaining confidentiality
  • Patient advocacy
  • Emotional support
  • Attention to detail
  • Critical thinking
  • Adaptable
  • Reliable and consistent

References

Raj Patel - Pharmacy manager (518) 376-1914

Amanda Nettleton - Former colleague (518) 727-0814

Holly Fluri - Pharmacist (518) 401-5591 

Timeline

Nationally Certified Lead Pharmacy Technician

Walmart
02.2004 - Current

CNA

Wesley nursing home
06.1999 - 10.2001

Associate Degree in Nursing -

SUNY Adirondack Community College

High School Diploma -

Saratoga Springs High School

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Amy Battista