Summary
Overview
Work History
Education
Skills
Timeline
Simply the best 2022 server
Generic

Amy Bauer

Traverse City,MI

Summary


Hospitality professional with background in leading bar operations and creating exceptional guest experiences. Successfully managed bar staff, ensuring seamless service and high standards of quality. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Proficient in mixology and customer service, valued for leadership and interpersonal skills.

Overview

20
20
years of professional experience

Work History

Lead Bartender and Server

Blue Tractor Cook Shop And The Shed
06.2014 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Assisted with inventorying beverage stock and bar supplies.

Server, Bartender and Hourly Supervisor

La Senorita Mexican Restaurant
10.2012 - 06.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Assistant Manager and Bartender

Grand Traverse Resort and Spa
04.2008 - 09.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Assistant Manager and Bartender

Roma Italian Restaurant
03.2005 - 10.2008
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Education

BBA - Business Administration And Management

Grand Valley State University
Allendale, MI
04-2002

Skills

  • Customer service
  • Staff management
  • Suggestive selling
  • Inventory
  • Cleanliness standards
  • Workplace safety
  • Menu memorization
  • Food running
  • Customer service expertise
  • New hire training
  • Cash register operation
  • Cash and credit transactions
  • Bar service preparation
  • Maintaining a clean bar
  • Able to stand [number] hours
  • Bar restocking
  • Collaboration and teamwork
  • Engaging customers
  • Hospitality and guest service

Timeline

Lead Bartender and Server

Blue Tractor Cook Shop And The Shed
06.2014 - Current

Server, Bartender and Hourly Supervisor

La Senorita Mexican Restaurant
10.2012 - 06.2015

Assistant Manager and Bartender

Grand Traverse Resort and Spa
04.2008 - 09.2012

Assistant Manager and Bartender

Roma Italian Restaurant
03.2005 - 10.2008

BBA - Business Administration And Management

Grand Valley State University

Simply the best 2022 server

This award is voted on by the people of Traverse City and run by the Record-Eagle.

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Amy Bauer