Amy Baum
Assistant Production Manager
Aurora,CO
Summary
Proven leader in streamlining operations and enhancing productivity. Leveraged strong leadership abilities and expertise in production planning to significantly improved project turnaround times. Recognized for exceptional training skills and adherence to Health and Safety regulations.
Overview
14
14
years of professional experience
Work History
Assistant Production Manager
Academy Roofing, Inc.
07.2017 - 05.2024
- Managed all administrative tasks for production department
- Contacted homeowners on the schedule regarding their roof replacement and informed them of the process.
- Organized schedule with Roofing Crews, Subcontractor crews, and material vendors
- Sent out purchase orders for material required and to the subcontractors installing roof. Confirmed load/start dates for smooth transition.
- Managed all work orders for in house crews so that they aligned with the time on job site.
- Reviewed and billed out jobs for both residential and commercial divisions.
- Pulled appropriate permits, and scheduled any mid roof and final inspections required to close out permit.
- Registered and delivered to existing and sometimes former clients, all warranties, roofing certifications, and insurance documents.
- Reviewed and amended all incoming contracts for commercial division.
- Attended classes offered on all jurisdictional codes, roofing techniques and safety considerations for a safe environment.
Customer Service Representative
Fresh View Solutions
11.2014 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Was recognized as Top Customer Service Representative for my professionalism and customer relations
Loan Processor
AC AutoPay Services
07.2012 - 05.2014
- Help build their finance department as their first loan processor.
- Built and maintained relationships with auto dealers and customers.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Reviewed and verified all documents and information submitted by our auto dealers on behalf of the client.
Customer Resolution Specialist
Specialized Loan Servicing
11.2010 - 06.2011
- Managed default mortgages in a call center atmosphere. Speaking with clients on modifying their loans as well as collecting monthly payments that were due.
- Coordinated with internal teams to expedite issue resolution, resulting in quicker turnaround times for customers.
- Developed a deep understanding of company products and services, enabling effective troubleshooting and problem-solving abilities when assisting customers.
Education
Some College (No Degree) -
University of Northern Colorado
Greeley, CO 05.2001 -
Skills
Production Planning
Additional Information
Microsoft Word - 19 Years
Microsoft Power Point - 17 Years
Microsoft Excel - 17 Years
Microsoft Outlook - 14 Years
Company Cam - 5 Years
Harness Safety Program - 5 Years
Foundation (accounting program) - 4 Years
Procore - 3 Years
GC Pay - 3 Years
Deltek - 5 Years
References
Daniel Ritter- Senior Sales, Academy Roofing, Inc. (303) 419-8659
Jeff Luedtke - Senior Project Manager, Academy Roofing, Inc. (303) 472-7272
Channing Caudill - Safety Director, Academy Roofing, Inc. (303) 435-3126
Timeline
Assistant Production Manager
Academy Roofing, Inc.
07.2017 - 05.2024
Customer Service Representative
Fresh View Solutions
11.2014 - 02.2016
Loan Processor
AC AutoPay Services
07.2012 - 05.2014
Customer Resolution Specialist
Specialized Loan Servicing
11.2010 - 06.2011
Some College (No Degree) -
University of Northern Colorado
05.2001 -
Similar Profiles
Ian DenfordIan Denford
Working Director at Select Metal RoofingWorking Director at Select Metal Roofing
Leticia Collazo SanchezLeticia Collazo Sanchez
Social Media Manager at Roofing Academy XSocial Media Manager at Roofing Academy X
Nathan MadgeNathan Madge
Roofer Labourer at Madge Roofing, Direct Roofing, Abney RoofingRoofer Labourer at Madge Roofing, Direct Roofing, Abney Roofing
Samantha MontoyaSamantha Montoya
Surgical Technologist at UCHealth Highlands Ranch HospitalSurgical Technologist at UCHealth Highlands Ranch Hospital
Ivanna VdovichIvanna Vdovich
Medical Social Worker at University of Colorado HospitalMedical Social Worker at University of Colorado Hospital