Amy Baumgartner
Point,TX
Summary
Motivated professional offering proficiency in data entry and customer support with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Looking to become a beneficial long term member of your team.
Overview
22
22
years of professional experience
Work History
Data Entry / Customer Service Clerk
Unimed Direct
10.2006 - 05.2018
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Collated and organized data entry documents into filing systems for easy access.
- Secured and protected data from unauthorized access by complying with security protocols.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Preserved customer confidence and protected operations by keeping information confidential.
- Created spreadsheets for more efficient recordkeeping.
- Conducted audits of existing data entry processes.
Salon Administrator
Perfect Look Salon
01.1996 - 01.1999
- Work with CS STARS software and am able to Key an average of 200 bills per day
- Entering Medical Bills from
- HICFAS, UB40's, and Pharmacy
- Also, entering Dental bills
- Also able to process up to 400 bills a day in ClaimSuite
- Answering incoming calls and transferring calls
- Faxing and scanning images
- Checking for compensability
- Handle billing for AMCOMP and AMFIRST insurance
- Also for City of Carrolton
- Coding with ICD9 and CPT.I have trained new persons on our system and Bill Review Department
- Work comp Pre-authorization for Wal Mart
- I have handled workman comp approval and denials with pre-auth for Wal Mart
- Data entry, Knowing what the TWCC rules are and when to process work comp claims
- Called in Approvals and denials for pre-auth
- Receiving faxes and sending faxes
- Wrote and sent out approval or denial letters to Dr.'s office's
- Coding injuries
- Trained new potential employees for pre auth
- Worked with many of referring physicians and Chiropractors to get patients pre-authed
- Smart looks, accounts payable, accounts receivable, data entry, financial balancing, deposits, supervised inventory, maintained OSHA regulations
- Scheduling, incoming calls Front office support including: Receive guest at reception, turning on office equipment in morning, responsible for office equipment, supplies, etc., Business packet mailing, Daily processing of office incoming mail, distributing mail, processing returned mail, support for office filing
- Clergy/development accounting.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Handled payments and processed credit card transactions.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Medical Front Office And Billing - Medical Insurance Billing
South Eastern Career Institute
Dallas, TX05.2005
Graduate - undefined
Lewisville High school
1999
Skills
- Verifying Dates
- Claims Appeal Procedures
- Entry Recording
- Typing Manuscripts
- Trained in 10-Key
- Medical Billing
- Excellent Communication Skills
- Data Processing
- Microsoft Office
- Office Administration
- CMS-1500 Billing Forms
- Medical Terminology
- Updating Client Data
- Multi-Line Phone Proficiency
- Email Communication
- Data Transcription
- Invoice Processing
- Data Entry
- Verify Data
Accomplishments
- Certified CPR
- Certified/Diploma Medical Office Specialist
- Skills & capabilities
- Data entry
- Manual keying bills
- Billing and coding (6 years exp.)
- Compensability
- CPT Modifier compatibility
- Doctor Credential and validation
- Verify codes/ICD9 to be billed together
- Research medical records for notes and any limited treatment
- Timely filing verification
- Filing/scanning
- Key from dual monitor set up
- Rules/laws of Workers comp
- Pre authorization for Work Mans comp (Wal-Mart WC)
- Telephone techniques ( Voice over IP
- Cisco phone systems)
- Scheduling Appointments
- Law & ethics of Medicine
- Insurance forms
Additional Information
- Professional references available upon request
Timeline
Data Entry / Customer Service Clerk
Unimed Direct
10.2006 - 05.2018
Salon Administrator
Perfect Look Salon
01.1996 - 01.1999
Medical Front Office And Billing - Medical Insurance Billing
South Eastern Career Institute
Graduate - undefined
Lewisville High school