Amy Bearfield
Summary
I enjoy interacting with people. I have a strong work ethic and I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Administrative Assistant II
LAMAR MIDDLE SCHOOL
07.1999 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, and handled incoming and outgoing mail and faxes.
- Developed and updated spreadsheets and databases to track, and report on performance and student data.
- Scheduled meetings and developed strategies to streamline and improve office procedures.
- Assisted development and implementation of new secretarial procedures.
- Managed implementation for teacher and admin subs.
- Worked with various construction departments on maintenance of facility.
Front /Back Office Assistant
CASTLE DENTAL
10.1996 - 05.1999
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Receptionist Clerk
TEXAS PARKS AND WILDLIFE
11.1994 - 10.1996
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collected License payments, processed transactions and updated relevant records.
Clerical Support
TEMPORARY, AISD
04.1994 - 10.1994
- Worked with Service Center, Gifted and Talented and Riley Elementary:
- Processed work orders for needed repairs in the school
- Scheduled meetings for school Admin and community
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to AISD staff.
Account Coordinator
CENTURY TELECOM
11.1987 - 03.1994
- Managed commercial phone accounts for LD service
- Telephone Operator – Supervisor to 30+ operators
- Maintained extensive knowledge of competitors' offerings and presence in assigned territories.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
Education
science
ACC
1985
pottery
Sul Ross University
1981
Lockhart High School
1978
Skills
- Skills & Employment History
- Microsoft Word
- Calendar Management
- Information Security
- Clerical Support
- Outlook
- Excel
- 10-Key
- Various Copiers / Scanners
- Customer Service
- Positive work ethic
- Multi-Line Telephone Systems
- Strong Problem Solver
Timeline
Administrative Assistant II
LAMAR MIDDLE SCHOOL
07.1999 - 06.2023
Front /Back Office Assistant
CASTLE DENTAL
10.1996 - 05.1999
Receptionist Clerk
TEXAS PARKS AND WILDLIFE
11.1994 - 10.1996
Clerical Support
TEMPORARY, AISD
04.1994 - 10.1994
Account Coordinator
CENTURY TELECOM
11.1987 - 03.1994
science
ACC
pottery
Sul Ross University
Lockhart High School
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