Amy Beck
Toledo,LINCOLN
Summary
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
18
18
years of professional experience
Work History
Clinic Operations Manager II
Samaritan Health Services
Corvallis, OR
07.2006 - Current
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Monitored clinic operations to identify areas of improvement, then designed and executed initiatives to increase efficiency.
- Created reports on operational performance metrics to track progress against goals.
- Organized staff schedules, including assigning tasks, tracking time off requests, and ensuring adequate coverage.
- Conducted periodic reviews of clinical protocols to ensure accuracy according to best practices.
- Attended meetings with senior leadership team members regarding strategic planning initiatives.
- Analyzed financial data such as budgets and expenditures to monitor costs and improve cost-effectiveness.
- Developed educational materials for use by clinical staff during training sessions.
- Recruited, trained, evaluated and supervised clinical staff members in accordance with organizational standards.
- Assisted physicians in resolving operational issues that could impact patient care quality.
- Resolved customer service issues quickly and efficiently by responding to inquiries from patients or their families in a professional manner.
- Ensured compliance with HIPAA regulations through regular auditing of patient files and records management practices.
- Implemented new technologies such as electronic health record systems to modernize operations.
- Identified opportunities for process improvements through data analysis or feedback from stakeholders.
- Managed daily operations of the clinic, including overseeing patient flow, registration processes, billing services, medical records maintenance and other administrative functions.
- Developed and implemented policies and procedures to ensure compliance with applicable regulations.
- Provided guidance on regulatory requirements related to healthcare laws and ethical standards of practice.
- Coordinated activities among various departments within the organization for optimal workflow.
- Participated in industry events such as conferences or seminars to stay up-to-date on trends in healthcare administration.
- Oversaw inventory control processes for all medical supplies used in the clinic.
- Devised training programs for new and existing employees.
- Supervised internal and external communications by answering queries and complaints.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Collaborated with healthcare professionals to develop and expand clinic services.
- Coordinated with medical staff to ensure adherence to clinical protocols and patient satisfaction.
- Developed and implemented policies and procedures to comply with healthcare regulations.
- Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
- Prepared and presented reports on clinic performance to stakeholders.
Education
Medical Assisting/ Phlebotomist
Concorde Career College - Aurora
Aurora, CO11-1994
Marketing And Sales
Central High School
Springfield, MO06-1992
Skills
- Recruitment and hiring
- Patient Care Coordination
- Medical Billing
- Performance Improvement
- HIPAA Compliance
- Space Planning
- Marketing
- Back office
- Revenue management
- Records Management
- Urgent Care
- Employee Training
- Employee Recruitment
- Clinical management
- Scheduling
- Program Management
- Patient Flow
- Administrative Leadership
- Corporate Compliance
- Vendor Relations
- Scheduling appointments
Timeline
Clinic Operations Manager II
Samaritan Health Services
07.2006 - Current
Medical Assisting/ Phlebotomist
Concorde Career College - Aurora
Marketing And Sales
Central High School