Hi, I’m
Amy Beck
Clinic Operations Manager/ CMA
Toledo,LINCOLN
Summary
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. 30 years continued education in the medical field. I have also taken courses on business administration and management which included customer service and pt satisfaction. Experienced in overseeing operations for medical clinics with emphasis on streamlining processes, improving patient satisfaction, and enhancing overall clinic efficiency. Strengths include strategic planning, staff management, and compliance with healthcare regulations. Have led teams to improve operational procedures and deliver high-quality patient care. Notable impact includes implementing innovative solutions that enhanced workflow and increased staff productivity.
Overview
18
years of professional experience
Work History
Samaritan Health ServicesCorvallis, OR
Clinic Operations Manager II
02.2014 - 09.2024
Job overview
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Monitored clinic operations to identify areas of improvement, then designed and executed initiatives to increase efficiency.
- Created reports on operational performance metrics to track progress against goals.
- Organized staff schedules, including assigning tasks, tracking time off requests, and ensuring adequate coverage.
- Conducted periodic reviews of clinical protocols to ensure accuracy according to best practices.
- Attended meetings with senior leadership team members regarding strategic planning initiatives.
- Analyzed financial data such as budgets and expenditures to monitor costs and improve cost-effectiveness.
- Developed educational materials for use by clinical staff during training sessions.
- Recruited, trained, evaluated and supervised clinical staff members in accordance with organizational standards.
- Assisted physicians in resolving operational issues that could impact patient care quality.
- Resolved customer service issues quickly and efficiently by responding to inquiries from patients or their families in a professional manner.
- Ensured compliance with HIPAA regulations through regular auditing of patient files and records management practices.
- Implemented new technologies such as electronic health record systems to modernize operations.
- Identified opportunities for process improvements through data analysis or feedback from stakeholders.
- Managed daily operations of the clinic, including overseeing patient flow, registration processes, billing services, medical records maintenance and other administrative functions.
- Developed and implemented policies and procedures to ensure compliance with applicable regulations.
- Provided guidance on regulatory requirements related to healthcare laws and ethical standards of practice.
- Coordinated activities among various departments within the organization for optimal workflow.
- Participated in industry events such as conferences or seminars to stay up-to-date on trends in healthcare administration.
- Oversaw inventory control processes for all medical supplies used in the clinic.
- Devised training programs for new and existing employees.
- Supervised internal and external communications by answering queries and complaints.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Collaborated with healthcare professionals to develop and expand clinic services.
- Coordinated with medical staff to ensure adherence to clinical protocols and patient satisfaction.
- Developed and implemented policies and procedures to comply with healthcare regulations.
- Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
- Prepared and presented reports on clinic performance to stakeholders.
- Implemented quality control measures to monitor staff performance, improve service delivery, and maintain a positive work environment.
Samaritan Health Services
Nationally Certified Medical Assistant
07.2006 - 09.2024
Job overview
- Reduced wait times for patients by efficiently managing appointment schedules and utilizing effective communication skills.
- Assisted in the training of new medical assistants, providing guidance and sharing expertise to ensure their smooth integration into the practice.
- Increased clinic efficiency by assisting in the development of new processes for inventory management and supply ordering.
- Supported patient adherence to treatment plans by conducting follow-up calls after appointments, increasing overall compliance rates.
- Collaborated with healthcare team members to provide comprehensive care, resulting in improved patient outcomes.
- Provided exceptional patient care by maintaining strong relationships with other healthcare professionals, such as physicians, nurses, and specialists.
- Facilitated successful implementation of electronic health records system, streamlining information access and improving communication between healthcare providers.
- Prepared examination rooms prior to appointments with appropriate supplies, ensuring smooth transitions between patient visits.
- Conducted diagnostic tests, such as EKGs and lab work, contributing to accurate diagnoses and treatment plans.
- Provided emotional support to patients during difficult medical experiences, fostering trust and rapport between patients and healthcare providers.
- Maintained a clean and organized work environment to uphold infection control standards and promote patient comfort.
- Streamlined administrative tasks for increased office productivity, including patient scheduling and recordkeeping.
- Assisted physicians with various procedures, ensuring accuracy and adherence to safety protocols.
- Participated in continuing education opportunities to remain knowledgeable about current industry best practices and relevant advancements in medical care delivery techniques.
- Administered medications and vaccinations according to prescribed guidelines, maintaining safety standards at all times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient spirometry.
Samaritan Health Services
Assistance Clinic Manager
01.2009 - 02.2014
Job overview
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Improved patient satisfaction through effective communication and compassionate care.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Budgeted for resources to control expenditure and maximize profits.
Education
Concorde Career College - Aurora
from Medical Assisting/ Phlebotomist
11-1994
Central High School
from Marketing And Sales
06-1992
Train Agents
Oregon Real Estate Broker License from Real Estate
Skills
- Recruitment and hiring
- Patient Care Coordination
- Medical Billing
- Performance Improvement
- HIPAA Compliance
- Space Planning
- Marketing
- Back office
- Revenue management
- Records Management
- Urgent Care
- Employee Training
- Employee Recruitment
- Clinical management
- Scheduling
- Program Management
- Patient Flow
- Administrative Leadership
- Corporate Compliance
- Vendor Relations
- Scheduling appointments
HIPAA compliance
Special event planning
Employee training
Operations management
Administrative leadership
Urgent care
Profit and loss statements
Teamwork and collaboration
Customer service
Time management
Attention to detail
Reliability
Excellent communication
Critical thinking
Certified in CPR/AED
Contact
Toledo, LINCOLN 97391
Education and Training
true,other,Oregon City, OR,other,Springfield, MO,other,Aurora, CO
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
401k matchHealthcare benefitsWork-life balanceCompany CulturePersonal development programsTimeline
Clinic Operations Manager II
Samaritan Health Services
02.2014 - 09.2024
Assistance Clinic Manager
Samaritan Health Services
01.2009 - 02.2014
Nationally Certified Medical Assistant
Samaritan Health Services
07.2006 - 09.2024
Concorde Career College - Aurora
from Medical Assisting/ Phlebotomist
Central High School
from Marketing And Sales
Train Agents
Oregon Real Estate Broker License from Real Estate