Amy Beene
Eagle Point,OR
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Delta Airlines Global Services, leveraging strong problem-solving and customer service skills. Adept at maintaining safety and quality standards, demonstrated through successful project completions and team collaboration. Achieved significant improvements in service delivery and workplace safety, underlining a commitment to excellence and continuous learning.
Overview
17
17
years of professional experience
Work History
Laborer
Win Elder Construction
Grants Pass, OR
08.2023 - Current
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Cleaned and maintained tools, equipment and worksites.
- Provided labor support to carpenters, masons and other skilled trades.
Operations and PAX Service Supervisor
Delta Airlines Global Services
Medford, OR
01.2018 - 08.2023
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversight of all incoming and outgoing Delta flights and coordinate with other airports and dispatch units as needed.
EVS Assistant
Asante Three Rivers Hospital
Grants Pass, OR
05.2007 - 05.2015
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Effectively clean and maintain hospital environments according to regulatory compliance.
Education
Diploma -
Eagle Point High School
Eagle Point, OR06.2000
Skills
- Willingness to learn
- Attention to Detail
- Safety awareness
- Time Management
- Punctual and Reliable
- Customer Service
- Job Site Safety
- Team Collaboration
- Complex Problem-Solving
- Team Player
- Code Compliance
Timeline
Laborer
Win Elder Construction
08.2023 - Current
Operations and PAX Service Supervisor
Delta Airlines Global Services
01.2018 - 08.2023
EVS Assistant
Asante Three Rivers Hospital
05.2007 - 05.2015
Diploma -
Eagle Point High School