AMY BELLUOMINI
Wauconda,IL
Summary
Hi! I’m a strategic thinker with a talent for building strong relationships and leading teams to success. I possess a deep understanding of project management principles and excel in data analysis and resource allocation. Regardless of the environment, I’m adaptable and committed to driving impactful results through innovative solutions and collaborative efforts with governance and company goals.
Overview
28
28
years of professional experience
Work History
Associate Director
AT&T
06.2015 - 07.2023
- Promoted to Associate Director in 2015 and, in addition to the ACIS-MAS (Middleware Application Support) Tier 2 Team, acquired the EWS (Enterprise WebSphere Support) Team as part of my promotion.
- Managed two teams with three team leads and over 60 people (employees and on-shore/off-shore contractors) Managed off-shore contracts with Tech M and CSC/DXC
- Managed PIDs, VPMOs, TSS Exceptions, Mech IDs, SSL Certs, EFORCs, MCORs, etc..
- Provided firm rules that were enforced when it came to development testing code prior to production Provided 24x7 leadership support and mitigation.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Managed the adoption and implementation of new applications and new technologies such as CDP (Kubernetes) and OpsCenter (Monitoring dashboard for Kubernetes runtime fabric).
- Migrated legacy systems to modern platforms, ensuring minimal downtime during the transition process.
- Worked on special projects such as AIOps (AI Operations) and the migration of middleware business applications (BIS – Business Information Systems and RCs (Resource Connectors) from LINUX to Azure.
- Technologies: TAPM (Glowroot), UAM, USH (Admin), MMT (Middleware Management Tool), WebSphere Message Bus Toolbox, Nagios, Netcool, iTrack, JIRA, Postman, etc.… and others listed.
Sr. Technical Team Lead
SBC (AT&T)
01.2003 - 06.2015
- Leadership and support of internal business applications on over 70 LINUX servers across the enterprise.
- BIS (Business Integrated Systems) is a middleware layer that enables applications to “talk” to the mainframes & other backend systems.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Some responsibilities were to prioritize work, schedule resources, allocate resources, utilize resources in the most effective manner, complete projects on time and within budget, manage process improvement, team productivity, methodology, standards, and strategies regarding business improvement.
- Track, monitor, report and coordinate the resolution of issues related to the support of the different IT organizations to ensure minimal service disruptions.
- Strong knowledge of ITO Change Management practices, Patrol, Introscope, Problem determination and resolution skills.
- Technologies: (LINUX, AIX, HP-UX, WebSphere, WebSphere Messaging, BMC Patrol, Introscope, Nagios, Netcool, and all the BAU company applications).
Systems Manager
Ameritech (AT&T)
12.2000 - 01.2003
- Managed and supported an application called CBR (Customer Billing Relationships).
- CBR processes the contracts for the top 10% revenue making customers.
- Supported the application wholistically (application layer, infrastructure layer, security layer, and batch processing) Technologies: (LINUX, Tivoli, ESP Batch Scheduler, HP-UX, WebSphere Application Server, and all the BAU company applications).
- Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
Programming Analyst
Walgreens
01.1998 - 12.2000
- Weekly source code and client application builds for the Intercom Plus system.
- Performed audits in RCS source code archive for continuity.
- Collaboration with Database Administrator and Execution Architecture Team for knowledge of most recent database changes and to ensure latest architecture was available and tested prior to the build process.
- Maintained various Intercom Plus releases combined of fifteen test stores both service side and application side based on developer needs.
- Troubleshoot and resolve development environment issues for programming staff.
- Resolved build issues with development teams.
- Managed intranet web page with new release information and tools to help with testing processes in the development region.
Quality Assurance Technician
Walgreens
01.1996 - 01.1998
- Tested new software releases for the Intercom Plus system used within the Walgreen pharmacies.
- Responsible for investigating, monitoring, and documenting problems that occurred while testing various scripts and logs.
- Created new scripts as well as evaluating and updating existing scripts.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Managed quality assurance for a Proof-of-Concept automated pill dispenser.
Education
Associate Degree in Science -
William Rainey Harper College
01.1997
Skills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Technical implementation
- Contract Negotiation
- Onboarding and Orientation
- Creative Direction
- Business Planning
Personal Information
Title: IT Operations Associate Director | Sr. IT Support Specialist
References
Other references are available upon request.
Certification
- IBM Conferences and Blueworks, 2015
- Leading with Distinction: Management Summit, AT&T University, Sept 2010
- Table Topics and International Speech, Toastmasters Club 1526, Mar 2009
- IntroScope for Java, CA WILY, Nov 2008
- WebSphere InterChange Server Administration and Performance, IBM, Sept 2005
Timeline
Associate Director
AT&T
06.2015 - 07.2023
Sr. Technical Team Lead
SBC (AT&T)
01.2003 - 06.2015
Systems Manager
Ameritech (AT&T)
12.2000 - 01.2003
Programming Analyst
Walgreens
01.1998 - 12.2000
Quality Assurance Technician
Walgreens
01.1996 - 01.1998
Associate Degree in Science -
William Rainey Harper College