AMY BENEFIEL

Recently completed a second, 6 month rotations with People Services and Technology as a trainer and instructional designer (2023 & 2024) gained experience in the following areas:

• Training new People Support & Operations employees globally, ensuring high quality onboarding
• Develop and update training content for a global audience, aligning with international standards
• Foster cross functional partnerships to create impactful training material
• Gather and analyze feedback to continuously improve training content, meeting evolving business needs

As a Senior Advisor with Specialty Programs:

• Completed two, 6 month Senior Specialist rotations for the AMR and JAPAC regions
• Work independently in a dynamic environment, adapting to constant changes
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• Multitask across systems and applications, ensuring efficient problem resolution
• Collaborate with engineering to resolve complex technical issues, enhancing customer satisfaction
• Manage incoming consults from other lines of business, providing expert guidance and support

• Supervised 10-50 associates, optimizing inventory flow and ensuring timely task completion
• Monitored financial metrics, identifying areas for improvement
• Ensured compliance with store policies, safety regulations, and federal employment laws
• Trained new managers in role specifics, enhancing team efficiency and operational standards
• Supported process changes, ensuring smooth transitions and consistent store performance
• Collaborated with store management to uphold merchandising and operational expectations

• Cared for infants and toddlers, ensuring a safe and engaging environment
• Organized and led fun activities, fostering early childhood development
• Read stories and played games, enhancing language and social skills

• Conducted inventory audits, comparing records with physical stock, resolving discrepancies to ensure accuracy
• Utilized analytical skills to verify inventory computations, ensuring precise stock levels
• Investigated and adjusted inventory discrepancies, maintaining accurate stock records

• Scheduled portrait sittings, photographed individuals and groups, maintained customer files
• Performed opening and closing duties, ensuring smooth daily operations
• Trained new hires, fostering a collaborative and efficient team environment