Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMY BERG

Hartford,IA

Summary

Focused, detail-oriented, with more than 20 years experience protecting corporate assets and maintaining safety. More than 35 years of customer service experience.

Overview

25
25
years of professional experience

Work History

Owner/Manager of Operations

Central Iowa Estates L.L.C.
05.2017 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Interviewed potential rental applicants and ran background investigations.
  • Collected rent payments and delivered bank deposits.

Assistant Retail Manager

Hope Ministries Thrift L.L.C.
03.2023 - 03.2024
  • Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
  • Streamlined inventory management for increased efficiency and improved product availability.
  • Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
  • Maximized sales by developing creative merchandising displays that showcased products effectively.
  • Collaborated with store manager on promotional events, driving increased foot traffic and sales revenue.
  • Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
  • Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
  • Implemented loss prevention measures, resulting in a significant reduction in shrinkage levels.
  • Assisted with budget preparation and controlled expenses to meet financial targets set by upper management.
  • Recruited, and trained new employees ensuring they were well-equipped to provide exceptional customer service from day one.
  • Facilitated timely resolution of customer complaints, leading to high levels of customer loyalty and repeat business.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement or recognition as necessary.
  • Coordinated regular staff meetings to address challenges, share successes, and maintain open lines of communication.
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.
  • Supported senior management in implementing and upholding store policies and procedures.

Security Officer

Securitas Security Services USA
01.2013 - 08.2018
  • Assumed the role of supervisor multiple times when needed.
  • Trained employees in operating company motor vehicles.
  • Monitored and authorized entrance and departure of employees, emergency vehicles, cargo trucks and visitors.
  • Trained new and existing employees on different phone, computer, camera and video monitoring equipment.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Screened all passengers, crew members and employees for weapons and contraband.
  • Responded to calls in both routine and emergency situations.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.

Security Officer

MP Securitiy Services
09.1999 - 12.2014
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Helped train new and existing employees on policies and procedures.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Testified at judicial hearings and trials involving criminal acts committed against the company.
  • Responded to calls in both routine and emergency situations.
  • Processed and logged accurate and detailed incident reports.
  • Enforced General Services Administration (GSA) policies by anticipating potential security breaches.

Education

Computers

GED-DMACC Urban Campus
Des Moines, IA

Computers 1 & 2

Computer Sciences-DMACC Ankeny Campus
Ankeny, IA

Skills

  • Crisis intervention training
  • Theft prevention training
  • Security Guard License
  • Firearms
  • Superior customer service
  • Electronic surveillance
  • MS Office Experience
  • Risk analysis training
  • First Aid training
  • Stationary surveillance
  • Investigation documentation
  • Conflict resolution techniques
  • Report analysis
  • Access systems and patrol
  • CPR and Child CPR Training
  • Residential management

Timeline

Assistant Retail Manager

Hope Ministries Thrift L.L.C.
03.2023 - 03.2024

Owner/Manager of Operations

Central Iowa Estates L.L.C.
05.2017 - Current

Security Officer

Securitas Security Services USA
01.2013 - 08.2018

Security Officer

MP Securitiy Services
09.1999 - 12.2014

Computers

GED-DMACC Urban Campus

Computers 1 & 2

Computer Sciences-DMACC Ankeny Campus

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AMY BERG