Amy Bernal
Columbia
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales Manager
Spud Inc
10.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
FedEx Delivery Driver
Fed Ex Ground
04.2019 - 10.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Sales Associate
GNC Live Well
11.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Health And Physical Fitness
Truckee Meadows Community College
Reno, NV05-2014
High School Diploma -
Procter Hug High School
Reno, NV05-2008
Skills
- Rapport and relationship building
- Training and development
- Bilingual in Spanish
- Warehouse operations
- Inventory management
Timeline
Sales Manager
Spud Inc
10.2022 - Current
FedEx Delivery Driver
Fed Ex Ground
04.2019 - 10.2022
Sales Associate
GNC Live Well
11.2017 - 04.2019
No Degree - Health And Physical Fitness
Truckee Meadows Community College
High School Diploma -
Procter Hug High School
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