Amy Berthaume
Mobile,AL
Summary
Dynamic Service Delivery Project Manager at Uniti Fiber with established expertise in operational analysis and team leadership. Specialist in financial reporting and conflict resolution, Driving 300+ orders monthly from pre sales to billing, and generating $90k in revenue with minimal misses. Proficient in optimizing processes and strengthening customer relationships to achieve project objectives effectively. I will obtain my PMP within 6 months.
Overview
14
14
years of professional experience
Work History
Service Delivery Project Manager (Enterprise)
Uniti Fiber
05.2022 - Current
- Lead 2 Network Operating Areas meetings weekly with 300+ orders(90k monthly revenue) and multiple teams.
- 45% of MRR discussing Dark Fiber, Managed Services, Internet, Ethernet, wholesale and wireless solutions.
- Escalation contact for two Network Operating Areas to bring awareness to issues in other meetings with managements.
- Weekly meetings with management tracking Monthly revenue, misses, KPIs, budgets of large scale projects.
- Serves as primary project management point of contact to one or more customers/accounts and conducts regular meetings with executive level customer contacts.
- Issue Resolution: identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly.
- Escalate complex problems to appropriate departments and provide timely updates to clients, ensuring their concerns are addressed.
- Track project budget; monitors budget expenditures.
- Develops a project and site-specific baseline schedule, tracker, and maintains an up to date forecast with actual completions for each of the above project types.
- Conducts regular cross functional meetings in order to expedite site and project completion as advocate for customer.
- Provides technical and professional coordination and leadership in the execution of day-to-day project activities.
- Develops and implements systems and processes to expedite project completion and to maintain records for the project.
- Oversees and/or coordinates the collection, compilation, and analysis of project activity data; develops, writes, and presents comprehensive statistical, status and summary reports.
- Coordinates with ISP and OSP teams on all orders, issues, expedites.
- Develop training materials for the teams to use and report to their teams.
- Establishing and implementing short and long-range goals, objectives, policies, and operating procedures.
- Collaborates with internal departments and external parties to consolidate resources and expedite projects in a cost-effective manner.
- Develops and implements policies and procedures to ensure efficient operation of projects.
- Streamline processes for our direct team and other departments.
- Lead trainer for new hires on Service Delivery team.
- Track and coordinate with local teams on long haul strategic growth routes and discuss orders on route with upper management.
Finance Senior - Reporting & Business Analyst
IVSS
06.2021 - 02.2022
- Assisted in designing and implementing Salesforce into the company as main operating system.
- Leverage strong organizational, exceptional judgment, critical thinking, and creative problem-solving skills to complete a 13 Week Rolling Cash Flow Forecast; ensure high-level accuracy while maintaining the financial and cash flow forecast.
- Improve efficiency and reduce the President's workload by creating an ACH form for vendors, upgrading the prior check-based system to use ACH standards for payments.
- Paved the way for 300+ vendors to use the new ACH system within three (3) months and extended the service to customers.
- Tactically integrated P&L for all business units and IVS Balance Sheet to prepare monthly financial reporting packages for Management, Banks, and Board of Directors.
- Met with several departments to create manuals and procedures for each position in Administration to maintain operational efficiency during unexpected staff shortages across the AP, AR, Payroll, and Finance departments.
- Improvised DPO/DSO through weekly AP/AR aging analysis and monitoring.
- Maintained results and data accuracy by working closely with Operations, Accounting, HR, and the Controller.
Financial Analyst
CPSI
02.2019 - 05.2021
- Strategic and detailed in the preparation of monthly and quarterly account reconciliation and quarterly and annual financial reports.
- Main point of contact for Workday Financials for all reports for finance team and management.
- Created multiple reports for different business segments and managers.
- Added to the bottom line and took the initiative to assist the CFO by reducing his workload.
- Exhibited excellent communication and presentation skills needed to present reporting information and issues to diverse groups such as corporate accounting, tax, law, treasury, and executive management.
- Provided strategic support in managing the internal audit process and coordinating the annual Sarbanes-Oxley risk assessment, walk-through, testing, and reporting procedures.
- Built, cultivated, and leveraged productive working relationships with essential functions including risk management, accounting, inventory, tax, treasury, legal, internal audit/compliance, investor relations, and finance.
- Constructed customized financial reports to then be easily updated monthly with manipulation of other external data.
Commercial Client Administrator II
Hancock Whitney Bank
07.2018 - 02.2019
- Serve as the primary point of contact for clients during the onboarding process, conduct kick off meetings, gather business processes and resulting requirements and provide expert guidance on best practices for our products to meet their unique needs.
- Exercised discretion and attention to detail while assisting in coordinating all bank service issues across all product lines to ensure that delivery of products and services meets or exceeds client expectations.
- Met and surpassed customer expectations by forging a collaborative partnership with the bank support service teams.
- Executed and drove results by analyzing, interpreting, and maintaining legal documents for external clients.
Lead Loan Processor
Trustmark National Bank
07.2016 - 07.2018
- Cross functional collaboration: work closely with sales, management, and underwriting to ensure a seamless transaction.
- Trained new employees on processes and procedures.
- Successfully mitigate risk and deliver a seamless experience for clients by scrutinizing credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
- Leveraged subject matter expertise to analyze various financial data, including income growth, quality of management, and market share, to determine expected profitability of loans.
- Aligned with quality, compliance and service guidelines while comparing liquidity, profitability, and credit histories of establishments undergoing evaluation with similar establishments in the same industries and geographic locations.
Financial Advisor Internship
Merrill Lynch
01.2015 - 01.2016
- Assisted with project coordination and scheduling for various departmental initiatives.
- Supported staff in preparing presentations and materials for meetings.
Pricing Analyst
AMNS
01.2014 - 01.2015
- Analyzed pricing data to support strategic decision-making processes.
- Developed pricing models to evaluate product profitability and market trends.
- Collaborated with sales teams to align pricing strategies with customer needs.
- Prepared detailed reports on pricing trends for senior management review.
Loan Originator & Processor
First Federal Bank
01.2012 - 01.2014
- Assisted clients in completing loan applications accurately and efficiently.
- Reviewed loan documents for compliance with regulatory standards.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
Education
Master of Science - Family Financial Planning and Counseling
University of Alabama
12-2016
Bachelor of Science - Commerce and Business Administration
University of Alabama
12-2011
Skills
- Financial Reporting
- Operational analysis
- Pricing database management
- Adaptability
- Communication
- Conflict Resolution
- Strategy
- Coaching
- Modeling & Valuation
- Customer relationship management
- Problem solving
- Team leadership
- Milestone tracking
- Permit processing
- Budgeting and forecasting
- Business analysis
Timeline
Service Delivery Project Manager (Enterprise)
Uniti Fiber
05.2022 - Current
Finance Senior - Reporting & Business Analyst
IVSS
06.2021 - 02.2022
Financial Analyst
CPSI
02.2019 - 05.2021
Commercial Client Administrator II
Hancock Whitney Bank
07.2018 - 02.2019
Lead Loan Processor
Trustmark National Bank
07.2016 - 07.2018
Financial Advisor Internship
Merrill Lynch
01.2015 - 01.2016
Pricing Analyst
AMNS
01.2014 - 01.2015
Loan Originator & Processor
First Federal Bank
01.2012 - 01.2014
Master of Science - Family Financial Planning and Counseling
University of Alabama
Bachelor of Science - Commerce and Business Administration
University of Alabama