Amy Bettendorf
Kennewick,WA
Summary
Highly motivated, committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Prioritizes workplace obstacles, collaborates and solves problems in an effective manner. Team player, facilitates and aids in helping co workers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Three Rivers Family Medicine
10.2020 - Current
- Oriented and trained new staff on proper procedures and policies.
- Administered vaccinations/injections/wound care
- Sanitized, restocked, and organized exam rooms and medical equipment along with QC
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including handing then the appropriate surgical tools, preparing operating room and sterilizing instruments.
- Suture/staple removal
- Assisted with catheter placement on children
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Columbia Basin College
Pasco, WAMedical Assisting
Charter College
Pasco, WA11.2020
Skills
- Sterilization techniques
- Anatomy and Physiology Knowledge
- First Aid
- Equipment Sterilization
- Medical supply inventory
- Complex Problem-Solving
- Adaptable
- Patient Relations
- OB/GYN procedures
- Prioritizing stat orders
- Knowledge of EKG rhythm interpretation
- Inventory Management
- Professional Bedside Manner
- Medical billing and coding
- Diagnostic Procedures
- Emergency Response Preparedness
- Healthcare Software Proficiency
- Indirect Patient Care
- Reliable transportation
- Laboratory maintenance
Certification
Dental assistant certification
Volunteer at Grace Clinic
When going to school to be a dental assistant I needed to accumulate hours to finish my certificate so I went to Grace Clinic. I enjoyed it so much I kept going back. I work under Jane Tanega RDA Dental Program Coordinator
Timeline
Medical Assistant
Three Rivers Family Medicine
10.2020 - Current
Columbia Basin College
Medical Assisting
Charter College