Amy Billingsley
Saint Amant,LA
Summary
Results-driven Sales Manager specializing in sales strategy and performance evaluation. Led teams to surpass targets and enhance customer engagement through innovative methods. Empowered teams and refined strategies to achieve significant outcomes while fostering strong customer relationships and improving operational efficiency.
Overview
26
26
years of professional experience
Work History
Manager-Sales
Harbor Freight Tools USA
Gonzales, LA
03.2021 - Current
- Led sales team to consistently achieve monthly targets through strategic development.
- Trained and mentored new sales associates to enhance product knowledge and improve customer service.
- Analyzed market trends to refine sales strategies and enhance customer engagement.
- Collaborated with inventory management to ensure optimal in-store product availability.
- Conducted performance reviews to evaluate staff capabilities and boost productivity.
- Facilitated team meetings to share best practices and align staff with sales objectives.
- Managed daily operations of sales department while supervising team members to ensure efficient workflow.
- Provided technical support to customers, addressing inquiries about product features.
Childcare Provider
Aaron Johnson
Independence, Louisiana
10.2016 - 11.2020
- Supervised daily activities of children, ensuring safety and well-being.
- Collaborated with parents to share developmental progress and address concerns, fostering strong communication and trust.
- Applied behavior management strategies that enhanced positive interactions among children, contributing to a supportive learning environment.
- Organized outdoor activities to encourage physical exercise and teamwork.
- Assisted children during meal times, promoting nutrition and proper etiquette.
- Prepared meals and snacks according to dietary needs and restrictions.
- Guided supervised interactions among children to promote social skills development, encouraging teamwork and effective communication.
Bar Manager
Weber City Bar
Gonzales, Louisiana
02.2012 - 06.2016
- Managed daily bar operations, ensuring smooth service flow and customer satisfaction.
- Supervised staff performance, providing training on customer service best practices.
- Created cocktail menus and managed inventory of supplies and ingredients to enhance customer offerings.
- Coordinated events and promotions that boosted customer engagement and generated increased sales.
- Managed vendor relationships for procurement of beverages and materials, securing beneficial agreements.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Implemented cost control measures to enhance overall profitability.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Sales Associate
Bath and Body Works, Limited Brands
Gonzales, Louisiana
12.2010 - 11.2011
- Delivered exceptional customer service to enhance shopping experiences.
- Educated customers on product features and benefits, enhancing informed purchasing decisions.
- Processed transactions accurately and efficiently at point of sale.
- Resolved customer inquiries and concerns, fostering positive shopping experiences.
- Collaborated with team members to achieve daily sales goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Upsold additional items based on customer preferences, increasing overall sales per transaction.
Bar Manager
Harold's Bar
Saint Amant, Louisiana
09.2005 - 08.2010
- Managed daily bar operations to ensure smooth service flow and high customer satisfaction.
- Supervised staff performance and trained team on customer service practices to enhance guest experience.
- Coordinated events and promotions to engage customers and drive increased foot traffic.
- Managed vendor relationships for procurement of beverages and materials to ensure timely supply.
- Implemented cost control measures to enhance overall profitability and reduce waste.
- Maintained accurate records of liquor inventory and purchases for effective budgeting.
- Monitored bartenders' performance to guarantee prompt and courteous service to patrons.
- Conducted weekly team meetings to discuss upcoming events, promotions, and operational changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Bookkeeper
Picadilly Restaurants LLC
Baton Rouge, Louisiana
01.2004 - 07.2004
- Managed accounts payable for multiple restaurant locations, ensuring timely processing and accuracy of transactions.
- Reconciled monthly financial statements and bank transactions with precision.
- Utilized accounting software to efficiently track expenses, invoices, and payments.
- Maintained organized financial records and supporting documentation for easy retrieval.
- Resolved billing discrepancies with vendors and customers promptly, fostering positive relationships and trust.
- Generated invoices for clients and monitored payment receipts diligently.
- Verified accuracy of vendor invoices against purchase orders prior to processing payments.
- Coordinated with vendors and clients to effectively address billing issues, enhancing communication and resolution efficiency.
Sales Associate
Wal-Mart Supercenter
Gonzales, Louisiana
05.2001 - 02.2002
- Provided personalized customer service to enhance overall shopping experiences.
- Processed transactions accurately and efficiently using point-of-sale system.
- Maintained appealing product displays to enhance store environment.
- Handled inventory management, including restocking merchandise.
- Guided customers in locating products and addressing inquiries to foster positive interactions.
- Handled customer complaints professionally to maintain satisfaction and loyalty.
- Collaborated with sales team members to achieve collective targets.
- Executed daily recovery tasks to maintain cleanliness and organization.
Booth Clerk
Albertson's Grocery
Gonzales, Louisiana
01.2000 - 05.2000
- Processed customer transactions at checkout stations, ensuring accurate cash handling and positive customer experience.
- Maintained balanced registers daily and counted cash drawers to prevent discrepancies.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
- Managed customer complaints, ensuring timely resolutions aligned with satisfaction standards.
- Handled returns and exchanges within established time frames in accordance with company procedures.
- Operated various equipment, including scanners, scales, computers, and printers for transaction accuracy.
- Provided exceptional customer service by answering incoming calls courteously and offering product information.
- Supported coworkers with administrative tasks during high-volume periods to enhance team efficiency.
Education
Associate of Applied Science - Accounting And Finance
Ascension College
Gonzales, LA11-2003
Skills
- Sales strategy
- Customer relationship management
- Sales team empowerment
- Customer engagement
- Team leadership
- Performance evaluation
- Decision making
- Problem solving
- Time management
- Inventory management
- Relationship building
- Effective communication
Timeline
Manager-Sales
Harbor Freight Tools USA
03.2021 - Current
Childcare Provider
Aaron Johnson
10.2016 - 11.2020
Bar Manager
Weber City Bar
02.2012 - 06.2016
Sales Associate
Bath and Body Works, Limited Brands
12.2010 - 11.2011
Bar Manager
Harold's Bar
09.2005 - 08.2010
Bookkeeper
Picadilly Restaurants LLC
01.2004 - 07.2004
Sales Associate
Wal-Mart Supercenter
05.2001 - 02.2002
Booth Clerk
Albertson's Grocery
01.2000 - 05.2000
Associate of Applied Science - Accounting And Finance
Ascension College