Amy Birkel

• Direct operational strategies to enhance service quality across all communities
• Implemented efficiency initiatives that streamlined processes and reduced operational costs growing Heritage Communities to a 130 million dollar company
• Lead Heritage Communities from seven to twenty-four communities serving older adults in six states
• Collaborate with executive team to develop long-term business plans and growth strategies.

• Launched our licensed home health agency, offering residents additional services and clinical oversight in 2017.
• Added Hospice, Palliative and Primary Care services in 2019.
• Developed strategic partnerships with local vendors to optimize supply chain efficiency and reduce costs.
• Implemented data-driven decision-making frameworks for resource allocation and project management.

Created a Montessori Based Program to enhance the lives of residents in our Memory Support Communities.

• Led and operated a 150 unit Independent and Assisted Living Community
• Onboarded new Executive Directors and assisted in course correcting struggling communities.
• Won Executive Director of the Year three times in thirteen years.