Amy Biscoff
Garland,TX
Summary
Reliable employee seeking a diverse position. Offering excellent communication, good jobs skills with a positive outlook.
Overview
9
9
years of professional experience
Work History
Patient and Visitor Information
The Cleveland Clinic
Mayfield Heights, OH
01.2022 - 05.2022
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Server Shift Leader
Yours Truly Restaurant
Mayfield Village, Chagrin Falls, Solon, Ohio
06.2015 - 06.2021
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Explained menu items and suggested appropriate options for food allergy concerns.
Office Assistant
Dr. Philip Skovira
Mayfield Heights, OH
09.2012 - 06.2015
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Instructed new contact lens wearers proper procedure and care of lenses
Education
High School Diploma -
Shaker Heights Senior High School
Shaker Heights Ohio06.1985
Skills
- Effective Communicator
- Administrative and Office Support
- Team Leader
- Registration and Scheduling
- Communicating to Patients and Families
- Calm and Effective Under Pressure
- Resolving Problems
- Caring and Empathetic
- Ability to Multi Task
Timeline
Patient and Visitor Information
The Cleveland Clinic
01.2022 - 05.2022
Server Shift Leader
Yours Truly Restaurant
06.2015 - 06.2021
Office Assistant
Dr. Philip Skovira
09.2012 - 06.2015
High School Diploma -
Shaker Heights Senior High School
Similar Profiles
Karl LessmannKarl Lessmann
Police Corporal at The Cleveland ClinicPolice Corporal at The Cleveland Clinic
Kisha Morgan-AshfordKisha Morgan-Ashford
Patient Service Representative at The Cleveland ClinicPatient Service Representative at The Cleveland Clinic
Jamil ShahinJamil Shahin
Staff Registered Nurse & Charge Nurse J-83 1921 VIP Suites at The Cleveland ClinicStaff Registered Nurse & Charge Nurse J-83 1921 VIP Suites at The Cleveland Clinic