Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Amy Bishop

Dalton,GA

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service Liaison

Hamilton Medical Center
Dalton, GA
07.2021 - Current
  • Patient account resolution involves resolving complex problems through working with other departments to meet patient needs promptly and efficiently.
  • Maintain patient demographic records to ensure accurate billing and insurance information.
  • Manage incoming calls.
  • Assist in associate training when needed.
  • Work closely with third-party vendors to help keep patient accounts current.
  • Draft statements to patients summarizing the status of their cases, or advising them on the next steps in the process.
  • Research and process refunds.
  • Analyze the overpayment reconciliation for credit balances.
  • Back up Patient Liaison by consulting with patients and reviewing financial applications.

Head Cashier

Whitfield County Schools
Dalton, Georgia
08.2006 - 06.2021
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Prepared cash deposits and balanced the school safe for the beginning and ending of the school day.
  • Reviewed financial reports on a daily basis to ensure the accuracy of school operations and compliance with guidelines.
  • Investigate discrepancies.
  • Performed opening and closing duties, such as counting money, balancing the till, and reconciling discrepancies.
  • Invoicing statements to parents.
  • Monitored food temperatures during cooking and serving processes.
  • Assisted other employees when needed, providing additional support during busy periods.
  • Assisted in food preparation.
  • Served and prepared meals to students in a timely manner, and prepared beverages for teachers.
  • Maintained cleanliness of the work area, including floors, counters, and equipment.
  • Followed all health department standards for sanitation and hygiene.
  • Kept track of all supplies on hand for daily operations.

Receptionist

B & S Tree Service
Dalton, GA
  • Maintained daily calendars and set appointments with clients.
  • Collect payments for services rendered, and manage invoices.
  • Provided customer service to ensure a positive client experience.
  • I answered incoming calls, took messages, and provided general information about the services rendered.

Education

High School Diploma -

Northwest Whitfield High School
Tunnel Hill, GA
06-1994

Some College (No Degree) -

Dalton State College
Dalton, GA

Skills

  • Patient account resolution
  • Insurance billing processes
  • Financial reporting accuracy
  • Customer service
  • Refund processing
  • Customer relationship management
  • Attention to detail
  • Self-motivated
  • Problem solving
  • Data entry
  • Billing issue resolution
  • Critical thinking

Certification

  • CPAR

Software

  • Epic
  • Cerner
  • Quadax
  • Microsoft

Timeline

Customer Service Liaison

Hamilton Medical Center
07.2021 - Current

Head Cashier

Whitfield County Schools
08.2006 - 06.2021

Receptionist

B & S Tree Service

High School Diploma -

Northwest Whitfield High School

Some College (No Degree) -

Dalton State College

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Amy Bishop