Amy Bishop
Dalton,GA
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Liaison
Hamilton Medical Center
Dalton, GA
07.2021 - Current
- Patient account resolution involves resolving complex problems through working with other departments to meet patient needs promptly and efficiently.
- Maintain patient demographic records to ensure accurate billing and insurance information.
- Manage incoming calls.
- Assist in associate training when needed.
- Work closely with third-party vendors to help keep patient accounts current.
- Draft statements to patients summarizing the status of their cases, or advising them on the next steps in the process.
- Research and process refunds.
- Analyze the overpayment reconciliation for credit balances.
- Back up Patient Liaison by consulting with patients and reviewing financial applications.
Head Cashier
Whitfield County Schools
Dalton, Georgia
08.2006 - 06.2021
- Trained new team members in cash register operation, stock procedures, and customer service.
- Prepared cash deposits and balanced the school safe for the beginning and ending of the school day.
- Reviewed financial reports on a daily basis to ensure the accuracy of school operations and compliance with guidelines.
- Investigate discrepancies.
- Performed opening and closing duties, such as counting money, balancing the till, and reconciling discrepancies.
- Invoicing statements to parents.
- Monitored food temperatures during cooking and serving processes.
- Assisted other employees when needed, providing additional support during busy periods.
- Assisted in food preparation.
- Served and prepared meals to students in a timely manner, and prepared beverages for teachers.
- Maintained cleanliness of the work area, including floors, counters, and equipment.
- Followed all health department standards for sanitation and hygiene.
- Kept track of all supplies on hand for daily operations.
Receptionist
B & S Tree Service
Dalton, GA
- Maintained daily calendars and set appointments with clients.
- Collect payments for services rendered, and manage invoices.
- Provided customer service to ensure a positive client experience.
- I answered incoming calls, took messages, and provided general information about the services rendered.
Education
High School Diploma -
Northwest Whitfield High School
Tunnel Hill, GA06-1994
Some College (No Degree) -
Dalton State College
Dalton, GASkills
- Patient account resolution
- Insurance billing processes
- Financial reporting accuracy
- Customer service
- Refund processing
- Customer relationship management
- Attention to detail
- Self-motivated
- Problem solving
- Data entry
- Billing issue resolution
- Critical thinking
Certification
- CPAR
Software
- Epic
- Cerner
- Quadax
- Microsoft
Timeline
Customer Service Liaison
Hamilton Medical Center
07.2021 - Current
Head Cashier
Whitfield County Schools
08.2006 - 06.2021
Receptionist
B & S Tree Service
High School Diploma -
Northwest Whitfield High School
Some College (No Degree) -
Dalton State College