Microsoft Office
Amy Beckman
Network Analyst
Ortonville,MI
Summary
Dynamic Customer Service Representative with AT&T Call Center, skilled in active listening and critical thinking. Successfully resolved customer disputes, enhancing loyalty and retention rates. Proficient in data entry, I excel in high-pressure environments, consistently delivering satisfactory outcomes for both clients and the company.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T Call Center
12.2004 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - Human Resources Development
Oakland University
Rochester, MI05-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Six Sigma Yellow Belt Certification - American Society for Quality.
Timeline
Customer Service Representative
AT&T Call Center
12.2004 - 12.2024
Bachelor of Arts - Human Resources Development
Oakland University
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel, and Microsoft Office to develop inventory tracking spreadsheets.
Affiliations
- Moose Club
- Volunteers of America
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionTeam Building / Company RetreatsCareer advancementPersonal development programsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Microsoft Excel
Interests
Crocheting
Reading
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