Amy Black
Harrisburg,PA
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
5
5
years of professional experience
Work History
Assistant Manger
Antique Marketplace of Lemoyne
Lemoyne, PA
03.2019 - 05.2024
- Resolved conflicts between team members in an effective manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Produced thorough, accurate and timely reports of project activities.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelor of Science - Education
Kutztown University of Pennsylvania
Kutztown, PA12-1997
Skills
- Conflict resolution
- Performance evaluation
- Operational management
- Customer interaction
- Inventory tracking
- Team leadership
Timeline
Assistant Manger
Antique Marketplace of Lemoyne
03.2019 - 05.2024
Bachelor of Science - Education
Kutztown University of Pennsylvania
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