Amy Blake
Colorado Springs,CO
Summary
Accomplished business leader with a proven track record at Valentine Comfort Shoes and The Disney Store, excelling in customer relations and business management. Enhanced operational efficiency and customer satisfaction through strategic leadership and relationship building. Skilled in sales leadership, significantly increasing profitability through innovative strategies and effective team management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Owner
Valentine Comfort Shoes
01.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Self-motivated, with a strong sense of personal responsibility.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
The Disney Store
03.2002 - 11.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
No Degree - Electronics
US Navy
VariousSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Business Administration
- Sales Leadership
Timeline
Owner
Valentine Comfort Shoes
01.2014 - Current
Store Manager
The Disney Store
03.2002 - 11.2013
No Degree - Electronics
US Navy
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