Amy Blakemore

• Brand Identity Development: Executed a full-scale brand launch for a construction startup, including logo design and visual identity across digital and physical assets.
• Web Development: Designed and deployed a professional business website to establish online presence and lead generation.
• Merchandise & Asset Management: Managed the procurement and design of branded corporate apparel (hats, t-shirts) and physical signage, ensuring brand consistency and quality control.
• Vendor Coordination: Negotiated with third-party vendors for printing and manufacturing, managing the project from conceptual design to physical delivery.

· Expertly managed multiple administrative tasks simultaneously in fast-paced environments while maintaining extreme attention to detail.

· EHR Mastery: Demonstrated advanced proficiency in multiple record management platforms including Epic, Allscripts, eClinicalWorks, and Zendesk.

· Managed high-volume patient scheduling systems to minimize wait times and maximize provider productivity.

· Sales increased 92% in 6 weeks, bringing early total to $98,000

· Provided exceptional customer service to online shoppers, addressing inquiries and resolving issues in a timely manner

· Contributed to the development of training materials for new recruits, ensuring consistent delivery of customer service standards.

· Received commendation from supervisor for handling a challenging customer situation with professionalism and empathy

· Created a CRM for team use for tasks: scheduling, time clock and payroll

· Oversaw the production of marketing collateral, including brochures, flyers, and promotional materials

· Created and maintained a content calendar, ensuring consistent messaging and branding across all channels

· Implemented email segmentation and personalization strategies, improving email marketing effectiveness

· Conducted customer surveys and feedback analysis to inform product and marketing improvements

· Managed crisis communication plans, ensuring the company's reputation remained intact during challenging situations

• Advised clients on styling choices to enhance personal image and boost confidence.
• Curated seasonal fashion collections based on current trends and customer preferences.
• Conducted personalized fittings, ensuring optimal garment adjustments for diverse body types.
• Developed and implemented training programs for new consultants to improve service quality.

• Managed patient scheduling and coordinated appointments to optimize clinic workflow.
• Assisted in maintaining accurate medical records and ensured compliance with HIPAA regulations.
• Facilitated communication between patients and healthcare providers, enhancing patient satisfaction.
• I managed state-level compliance databases where a 0% error rate was required to ensure legal enrollment eligibility. I am accustomed to managing sensitive data where accuracy is non-negotiable. MCIR

• Assisted healthcare providers with patient examinations and procedures.
• Managed patient scheduling and maintained electronic health records for accuracy.
• Coordinated communication between patients and medical staff to enhance service delivery.
• Supported front desk operations by greeting patients, verifying insurance information, collecting copayments/deductibles
• Insurance verification, medication prior authorization, specialist referrals

Externship that turned into a full time position

• Educated patients on medication instructions, post-treatment care, and preventive measures

• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself

• Maintained a clean and organized work area to ensure safety and efficiency in daily operations

• Provided support during medical procedures by preparing equipment, sterilizing instruments, or assisting with wound care

• Safely disposed of biohazardous waste materials according to established protocols • Managed multiple tasks simultaneously while maintaining attention to detail and accuracy