Amy Bloomingdale
Brodhead,KY
Summary
Dedicated medical receptionist with impressive mental health knowledge and obtaining a Bachelor's of Social Work. A strong passion for mental health and superb communication skills.
Overview
6
6
years of professional experience
Work History
Medical Receptionist and Referral Coordinator
Rockcastle Regional Hospital
02.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Completed patient referrals to other medical specialists.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Waitress
El Dorado Mexican Restaurant
03.2018 - 02.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used my knowledge in the Spanish language to communicate with my boss and fellow coworkers (took 4 years of Spanish class)
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Education
Bachelor of Social Work (BSW) -
Eastern Kentucky University
Richmond, KY12.2026
High School Diploma -
Rockcastle County High School
Mount Vernon, KY05.2020
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Reminder calls
- Records Management
- Letter preparation
- Patient Referrals
Languages
Spanish
Limited Working
Timeline
Medical Receptionist and Referral Coordinator
Rockcastle Regional Hospital
02.2021 - Current
Waitress
El Dorado Mexican Restaurant
03.2018 - 02.2021
Bachelor of Social Work (BSW) -
Eastern Kentucky University
High School Diploma -
Rockcastle County High School