Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Bock

Puyallup,United States

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced medical office advantage with over 20 years of experience in auto claims and work injuries. Excellent reputation for resolving problems while working hard to contribute to the successful management of a team.

Overview

20
20
years of professional experience
1
1
Certification

Work History

  • Reviewed new files to determine current status of injury claim and to develop plan of action of PIP claims, Third Party and Workers Compensation Accidents
  • Implemented improvements in manual and electronic billing procedures.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Maintained contact with claimants and attorneys to update treatment status.
  • Prepare medical records and confidential documents for managers or legal personnel, HIPAA compliant

Chiropractic Administrative Assistant Xray Tech

Lake Tapps Chiropractic Center
Bonney Lake, WA
09.2002 - Current
  • Organized and prioritized daily work to meet patients' needs and run smooth provider schedules.
  • Scheduled patient appointments in respective doctors' calendars on a multi-line phone, while greeting patients as they come in the office for treatment.
  • Performed billing claims for PIP, Workers Compensation filing every week.
  • Entered required information for insurance scanning verified data through EMR,
  • Identified PIP/Third Party/Workers comp and health ins, researched/verified to resolved billing variances to maintain system accuracy and currency.

Lead Patient Access Representative

MultiCare Good Samaritan Hospital
Puyallup, WA
04.2017 - 11.2017
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Kept current with literature and felid advancements to advocate to and for patients.

Education

High School Diploma -

Collins High School
Buckley, WA
2001

Skills

  • Self-Motivated
  • Dependable, Responsible, Reliable attendance
  • Insurance Claim Forms Review coverage determination
  • Insurance Industry Knowledge PIP, Third party, WC
  • Large-Sum Computations
  • Recordkeeping Organization
  • ICD-10 Coding
  • HIPAA and Patient Confidentiality Compliance

Certification

  • Certified Chiropractic X-Ray Tech , Lake Tapps Chiropractic Center- 2009 to current
  • Certified Kinesio Taping, Lake Tapps Chiropractic Center- 2017

Timeline

Lead Patient Access Representative

MultiCare Good Samaritan Hospital
04.2017 - 11.2017

Chiropractic Administrative Assistant Xray Tech

Lake Tapps Chiropractic Center
09.2002 - Current

High School Diploma -

Collins High School

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